Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan De Lillo

Mesa

Summary

Results-driven professional with extensive experience in management, account operations, and customer engagement. Adept at leading teams, optimizing business performance, and driving revenue growth. Passionate about efficiency, problem-solving, and building strong client relationships to enhance service value. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

11
11
years of professional experience

Work History

Account Manager

Grubhub
09.2023 - 03.2025
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Developed strategies to increase revenue from existing accounts.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.

Front End Manager

Fry's Food Stores
Tempe
12.2022 - 09.2023
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Managed cash flow of store, including cashier operations, bookkeeping, and security.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

General Manager

Jamba Juice
Mesa
01.2020 - 12.2022
  • Oversaw daily operations, including cash handling, payroll, and scheduling.
  • Managed food ordering from US Foods and local suppliers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

General Manager

Village Inn
East Mesa
06.2014 - 12.2019
  • Led daily restaurant operations, ensuring profitability and efficiency.
  • Managed labor and inventory systems, optimizing budgets and reducing waste.
  • Handled vendor relations with Sysco and US Foods.
  • Successfully operated a multi-million-dollar unit and was an active Mesa Chamber of Commerce member.

Education

High School Diploma -

Clifton High School
Clifton, NJ
06-2000

Skills

  • Account management and client relations
  • Business operations and leadership
  • Sales and marketing strategy
  • Budgeting and financial management
  • Scheduling and payroll processing
  • Salesforce expertise

Timeline

Account Manager

Grubhub
09.2023 - 03.2025

Front End Manager

Fry's Food Stores
12.2022 - 09.2023

General Manager

Jamba Juice
01.2020 - 12.2022

General Manager

Village Inn
06.2014 - 12.2019

High School Diploma -

Clifton High School
Jonathan De Lillo