Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Fay

Maricopa

Summary

Versatile and results-driven professional with a strong background in customer service and inventory management at Master Watch Repair. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective communication and problem-solving skills. Proficient in tech/physical applications and fluent in English and Russian, consistently meeting sales targets and improving service quality.

Overview

8
8
years of professional experience

Work History

Material Handler, Customer Service Representative

Master Watch Repair
03.2017 - 05.2024
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.

Uber Partner, Guest Services

Uber, DoorDash
06.2020 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Sales Associate

Bath & Body Works
09.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed..

Bartender, Server, Maintenance

Olive Garden
07.2020 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

High School Diploma -

Mountain Ridge High School
Glendale, AZ
05.2019

Business Management, Music Production, Theatre

Arizona State University
Tempe, AZ

Skills

  • Tech-savviness
  • Mobility/Stamina
  • Driving safety
  • Cleanliness
  • Situational awareness
  • Emergency response
  • Time management
  • Clean driving record
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Multitasking and organization
  • Communication
  • Fluent in English
  • Fluent in Russian
  • Safety-focused
  • Patience
  • Efficient worker/learner
  • Ability to lift 50 Pounds

Timeline

Sales Associate

Bath & Body Works
09.2021 - 12.2023

Bartender, Server, Maintenance

Olive Garden
07.2020 - 10.2022

Uber Partner, Guest Services

Uber, DoorDash
06.2020 - Current

Material Handler, Customer Service Representative

Master Watch Repair
03.2017 - 05.2024

High School Diploma -

Mountain Ridge High School

Business Management, Music Production, Theatre

Arizona State University

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