Jonathan Hertzberg
Buckeye
Summary
Innovative Technology Professional with extensive experience in Information Technology, Database Management, Security, Compliance, and Identity Management. Achieved success in supporting enterprise applications and leading integration projects through effective problem-solving and communication skills. Focused on advancing organizational objectives and embracing new technologies with dedication and enthusiasm.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Senior Application Engineer
APEX / Wells Fargo
12.2020 - 06.2026
- Collaborated with cross-functional teams to define technical requirements and deliver solutions.
- Collaborated with cross-technical teams to support Oracle Identity Management Suite (IAM). Provided Help Desk / End User Support via ServiceNow Service Requests. Monitored Application Performance including integrated applications queues providing timely resolution of failed transactions.
- Developed technical specifications and documentation to facilitate team collaboration and knowledge sharing.
- Collaborated with stakeholders to gather requirements and translate them into technical solutions.
- Consistently met project deadlines through effective time management strategies and clear communication with stakeholders.
- Streamlined processes through automation, reducing manual labor and increasing accuracy in application testing.
- Conducted thorough root cause analysis on reported issues, resulting in prompt resolution of critical issues.
- Drove continuous improvement by proactively identifying areas for process refinement and implementing new tools or techniques as needed.
- Led troubleshooting efforts to resolve technical issues, ensuring minimal downtime for users.
- Supported software integration and implemented maintenance enhancements.
- Managed critical incidents effectively, minimizing disruptions to business operations while working towards permanent resolutions swiftly.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Built and maintained team operational support metrics for management.
- Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
- Updated technical documentation, product specifications, and technical training materials.
Systems Analyst
Valore Partners
03.2020 - 07.2020
- Analyzed system requirements to streamline business processes and improve operational efficiency.
- Created comprehensive documentation for systems analysis, ensuring clarity and consistency in project execution.
- Migrated custom PERL/CGI web based application from existing environment to new supporting environment and infrastructure. This included migrating the application code and database objects. Configured standalone security and identity access management (IAM) for application, server, and database while providing support and documentation for team replication in Microsoft Dynamics D365.
Sr. Security Analyst
Blackboard Inc.
03.2013 - 03.2020
- Led Identity Access Management (IAM) initiatives for the PeopleSoft Enterprise (CRM, FIN and HCM) security model, utilizing permissions lists and roles to enforce user access. Technologies used: PeopleSoft Financials, PeopleTools, Qualys, Microsoft Office, Microsoft Active Directory.
- Developed and Administered Identity Access Management (IAM) solutions for the PeopleSoft Enterprise (CRM, FSCM, and HCM), ensuring integration with Microsoft Active Directory and additional third-party systems.
- Created security policies and procedures as well as security awareness documentation for employees.
- Executed audit and compliance functions for PCI DSS and SOX, developing disaster recovery processes and procedures to enhance regulatory adherence.
- Managed incidents and service requests using ServiceNow, Remedy, and Track-It ticketing systems to ensure timely issue resolution.
- Coordinated administration of production application and database backups, ensuring timely replication of environments according to predefined schedules.
- Automated and developed over 30 file-based financial integrations using BMC Control-M and native operating system schedulers. Scheduled through the BMC Control-M or Native O/S Scheduler.
- Use of PGP Command Line Encryption and SFTP for transport protocol. Examples include Transactions (i.e. ACH, Check, Lockbox, Demographics, etc.)
- Scripted and built entire applications, including DMS (Document Management System) and Maintenance Contracts/Renewals applications, utilizing PERL, CGI, IIS and MS SQL Server as well as created numerous shell scripts.
- Developed and implemented security protocols to safeguard sensitive information across enterprise platforms.
- Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Led incident response efforts, coordinating with stakeholders to resolve security breaches efficiently.
- Evaluated and selected security tools, ensuring alignment with organizational goals and compliance standards.
- Presented security findings and recommendations to executive leadership, influencing strategic decision-making processes.
- Streamlined incident response procedures for faster resolution time, minimizing potential damages.
- Identified weak points in system architecture, proposing solutions that significantly improved security measures.
- Ensured data integrity with regular audits, identifying potential risks and addressing them proactively.
- Reduced the company''s vulnerability to cyber threats by developing and enforcing comprehensive security policies.
- Collaborated with cross-functional teams to develop strategies for protecting sensitive information from both internal and external threats.
- Evaluated emerging technologies for potential adoption into existing infrastructure, optimizing resources while maintaining high levels of protection.
- Conducted security audits to identify vulnerabilities.
- Encrypted data and erected firewalls to protect confidential information.
- Recommend improvements in security systems and procedures.
Enterprise Applications Site Manager
Blackboard Inc.
03.2001 - 03.2010
- Administration, Support and Maintenance of Great Plains Financial Software across the enterprise to ensure system stability and reliability.
- Developed custom web-based application solutions to enforce company agreement requirements and streamline creation of unique Service Agreements for hardware and software products.
- Led cross-functional teams in implementing process improvements and operational efficiencies.
- Created weekly and monthly reports and presentations for management team.
- Established clear lines of communication among various departments or stakeholders to ensure seamless collaboration toward shared objectives.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Maintained compliance with all regulatory requirements, conducting regular inspections and audits.
- Implemented systems to improve process efficiency and reduce project duration.
Web Developer
AT&T CampusWide Access Solutions
03.1998 - 03.2001
- Collaborated with 3-person team to develop 'Online Card Office' for AT&T CampusWide Solutions, enhancing student access to financial services. Developed web-based GUI using RedHat Linux, HP-UX, HTML, CSS, JavaScript, PERL, ensuring a user-friendly interface for students. Enabled online deposits from Debit or Credit Cards to student ID cards, facilitating seamless transactions across university campus. The student could then use their Student ID as a form of payment across the university campus.
- Developed and maintained responsive web applications using HTML, CSS, and JavaScript.
- Collaborated with cross-functional teams to gather requirements and implement effective solutions.
- Optimized website performance through code review and debugging processes.
Education
High School Diploma -
Deer Valley High School
Glendale, AZ01-1992
Skills
- Web Applications Development, Integration and Security
- API Integration
- Database Management
- Databases: Oracle, SQL Server
- Document Management Systems
- Automation
- Bash/Shell/Scripting/PERL
- Version Control Systems
- Testing and Debugging
- Cybersecurity
- Job/Task Scheduling
- Identity Access Management (IAM), Support and Security
- PeopleSoft Enterprise Administration (CRM, FIN, HRMS)
- Problem Solving
- Analytical skills
- Data analysis
- Performance Optimization
- Process Optimization
- Innovation and Creativity
- Inventive Solutions
- Technology Integration
- Audit/Compliance (PCI/SOX)
- Ticketing/Service Request Systems (ServiceNow, Remedy, TrackIT, etc)
- Attention to Detail
- Reliability
- Task Management
- Adaptability
- Interpersonal Skills
- Verbal Communication
- Adaptability and Flexibility
- Object-Oriented Programming
Certification
- Oracle/PeopleSoft University
- PeopleSoft Data Management and Upgrade Rel 8.48 (12/14/2007)
- PeopleSoft PeopleCode rel 8.48 Ed 2 (08/24/2007)
- PeopleSoft SQR Rel 8.44 Ed 1 (07/13/2007)
- PeopleSoft E Order Management Rel 8.9 Ed 2 (11/16/2007)
- PeopleSoft Integration Tools 8.44 (11/05/2004)
- PeopleSoft Workflow 8.4 (12/12/2003)
- PeopleSoft PeopleTools II 8.4 (11/07/2003)
- PeopleSoft PeopleTools I 8.4 (05/09/2003)
- Microsoft Certified Partner
- Microsoft Certified Professional
- Cast Iron
- Cast Iron (2008)
- ISACA
- Certified Internet Security Manager - CISM (2012)
Detailed Description
- Security, Administration and Support for the companies PeopleSoft Enterprise Environments, which included PeopleSoft FSCM, CRM and HRMS. This included daily operational support via service requests from Service-Now as well as scheduled upgrades/maintenance. Examples include new user profile or access provisioning, Stopping/Starting/Clearing Cache on Web, Application or Process Scheduler servers, troubleshooting and resolving end user application specific issues for all PeopleSoft Modules.
- Security, Administration and Support for PeopleTools technology including Application Designer, Data Mover and nVision.
- Security/Identity Access Management (IAM) administration and support across the PeopleSoft Enterprise (CRM, FSCM and HRMS) with integrations with Microsoft Active Directory as well as other 3rd Party IAM systems like Oracle, Novell, etc.
- Audit and Compliance experience for both PCI DSS and SOX (Sarbanes Oxley) ensuring all in scope company systems pass.
- Use of Service-Now/Remedy/Track-It Service Desk/Ticketing system.
- Administration, Maintenance and Support of Vertex Sales, Consumer Use and Returns software. This included provisioning servers, installing and configuring software and applying monthly data updates. Completed Vertex Software upgrades when required.
- Administration and use of BMC Control-M software (Version 8 – 9x Latest). This included creation/development of new workflow through migration across Control-M Environments. Documented and trained other employees on the use of Control-M. Installed and Configured standard Control-M DEV, TEST and PROD environments along with High Availability environments. Use of BMC Control-M was for both ASC606 Compliance workflow as well as other sensitive financial integrations.
- Production Migrator role in the companies Release Change Management process. Responsibilities included executing approved TSQL insert, update or delete statements or migration of PeopleSoft Objects using Application Designer from non-production environment to production environment.
- Development and Administration of 3rd Party file based financial integrations. Examples include Bloomberg daily market rates, Wells Fargo ACH, POS and Check processing. Use of PGP Encryption. SFTP or Web Services utilized. Installed and Configured secured SFTP Server infrastructure and managed each file-based integration using pull or push methods.
- Development, Administration and Support for custom web based New Hire and Separation Application with integration into Service-Now platform. This allowed the HR department the ability to automate their new user or separation procedures/workflow to properly notify the hiring or separating manager as well as efficiently provision or de-provision user access using Service-Now Change Request and Change Tasks.
Timeline
Senior Application Engineer
APEX / Wells Fargo
12.2020 - 06.2026
Systems Analyst
Valore Partners
03.2020 - 07.2020
Sr. Security Analyst
Blackboard Inc.
03.2013 - 03.2020
Enterprise Applications Site Manager
Blackboard Inc.
03.2001 - 03.2010
Web Developer
AT&T CampusWide Access Solutions
03.1998 - 03.2001
High School Diploma -
Deer Valley High School