Jonathan Kusler
Dewey,AZ
Summary
Dynamic Claims Specialist with a proven history of managing claims teams across auto and property segments. Expertise in leading, developing, and motivating teams to deliver outstanding customer service while consistently achieving operational objectives. Proficient in claims investigation, settlement procedures, compliance management, and driving process improvements. Committed to cultivating inclusive, high-trust work environments that promote continuous learning and adaptability, while adept at collaborating cross-functionally to implement company policies and achieve results aligned with organizational goals.
Overview
2027
2027
years of professional experience
Work History
Construction Foreman
Construction Foreman, APS
- Directed construction teams ensuring safety compliance, quality, and project timelines. Led up to X direct reports, fostering team collaboration and accountability.
General Contractor
General Contractor – Private Home Building
- Managed all operational aspects of residential construction projects, including team coordination, vendor management, and client relations.
Dock Manager
Warehouse Manager
- Supervised dock and warehouse staff, optimizing workflow and enforcing safety standards.
Pack Manager
Warehouse Manager
- Improved packing operations through team leadership and process enhancements.
FPS Claims Specialist
State Farm
02.2020 - Current
- Deployed to Florida in the 2023 Hurricane
- Team lead for 4 years
- Lead and coach colleagues in claims handling best practices, contributing to a culture of continuous improvement and customer-first service.
- Provide technical expertise on insurance policies, claims settlement, and regulatory compliance, supporting the team in resolving complex auto, property, and liability claims.
- Deliver training and development sessions for new hires and existing staff, enhancing their knowledge of claims processes, negotiation, and customer communication.
- Collaborate with external partners (adjusters, legal counsel, medical professionals) to ensure timely and accurate claim resolution aligned with company standards and federal/state laws.
- Conduct thorough reviews of claims investigations and payments to minimize errors and control adjustment expenses.
- Recognize service-impacting events promptly and communicate effectively with team members to maintain high customer satisfaction.
- Adapt quickly to policy changes and operational updates, supporting implementation and team understanding of new programs and procedures.
Education
Master of Science - Business Administration
Grand Canyon University
Phoenix, AZ04-2028
B.S. - Business and Medical Administration
Grand Canyon University
Glendale, AZ06.2016
Skills
- Leadership & Claims Management Skills
- Leadership & Team Development
- Providing clear communication and empowering employee action
- Claims Operations & Technical Expertise
- Claims settlement procedures and policy interpretation
- Investigation, analysis, and evaluation of claims
- Knowledge of insurance contracts, endorsements, and applicable laws
- Process Improvement & Customer Focus
- Prioritizing customer-first approaches and mission-driven service
- Enhancing workflow efficiency and reducing processing errors
- Embracing challenges and adapting quickly to change
- Time management and multitasking
- Workload planning
- Task delegation
Timeline
FPS Claims Specialist
State Farm
02.2020 - Current
General Contractor
General Contractor – Private Home Building
Dock Manager
Warehouse Manager
Pack Manager
Warehouse Manager
Construction Foreman
Construction Foreman, APS
Master of Science - Business Administration
Grand Canyon University
B.S. - Business and Medical Administration
Grand Canyon University