Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Shepherd Jr.

Saint Johns

Summary

Results-driven Information Technology Leader with a proven track record in modernizing IT infrastructures, enhancing cybersecurity, and cultivating high-performing teams. Expertise in aligning technology with business objectives to drive efficiency and foster innovation, particularly within EMR systems, network security, IT governance, and compliance. Passion for leveraging technology to support scalable, consumer-focused operations while adept at navigating the complexities of modern technology landscapes. Demonstrated ability to translate technical requirements into impactful business solutions and build strong relationships with internal and external stakeholders.

Overview

6
6
years of professional experience

Work History

Director of Information Systems

White Mountain Regional Medical Center
01.2024 - Current
  • Led IT infrastructure modernization efforts, improving system reliability and security.
  • Developed strategic IT roadmaps aligning with business goals, reducing operational risks.
  • Implemented robust cybersecurity frameworks, ensuring regulatory compliance and data integrity.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Managed vendor relationships, contract negotiations, and IT budgeting for cost-effective solutions.
  • Spearheaded enterprise IT modernization, including new server clusters, storage array systems, and enterprise backup solutions (Veeam) to ensure redundancy and fault tolerance.
  • Strengthened access control and security models, ensuring appropriate role-based system access.
  • Assisted with development of compliance objectives and strategies.

Interim Director of Information Systems

White Mountain Regional Medical Center
08.2023 - 01.2024
  • Oversaw IT system upgrades and cloud migration, enhancing system performance and uptime.
  • Ensured seamless IT operations and support for mission-critical applications.
  • Wrote strategic business plans outlining the need for departmental information technology resources.

Network & Systems Administrator

White Mountain Regional Medical Center
06.2023 - 01.2024
  • Optimized network architecture, reducing outages and increasing system efficiency.
  • Deployed antivirus and security solutions throughout entire system network.
  • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
  • Enhanced cybersecurity protocols, mitigating potential threats and vulnerabilities.
  • Configured and maintained enterprise storage systems to support hospital-wide applications.

System Support Specialist

White Mountain Regional Medical Center
01.2022 - 06.2023
  • Led IT system integrations, improving operational workflow and user satisfaction.
  • Provided advanced technical support for enterprise applications and hardware.
  • Developed documentation and resources regarding problem resolution for reference in future instances.

Desktop Support Engineer

Banner Healthcare
03.2020 - 12.2021
  • Configured hardware, devices, and software to set up workstations for employees.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

IT Client Support Tech

University of Phoenix
04.2019 - 02.2020
  • Delivered IT support for 500+ users, enhancing efficiency and security.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.

Education

Bachelor of Science - Information Technology

Western Governors University
01-2026

Skills

  • IT Strategy
  • Cybersecurity
  • Auditing
  • Network Security
  • IT Governance
  • Compliance
  • Vendor Management
  • IT Infrastructure
  • Business Continuity
  • Digital Transformation
  • Data Privacy & Security
  • Enterprise architecture

Timeline

Director of Information Systems

White Mountain Regional Medical Center
01.2024 - Current

Interim Director of Information Systems

White Mountain Regional Medical Center
08.2023 - 01.2024

Network & Systems Administrator

White Mountain Regional Medical Center
06.2023 - 01.2024

System Support Specialist

White Mountain Regional Medical Center
01.2022 - 06.2023

Desktop Support Engineer

Banner Healthcare
03.2020 - 12.2021

IT Client Support Tech

University of Phoenix
04.2019 - 02.2020

Bachelor of Science - Information Technology

Western Governors University

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Jonathan Shepherd Jr.