Jonathan Silva-Torres
Phoenix
Summary
Adaptable professional with experience in e-commerce and customer service. Known for exceptional organizational skills and a commitment to continuous improvement, ready to drive operational excellence and enhance customer experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Acts as a positive catalyst for team engagement and camaraderie.
Overview
5
5
years of professional experience
Work History
Customer Service & E-Commerce Supervisor
Whole Food Market
Phoenix, AZ
10.2020 - Current
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Coordinated order fulfillment processes to ensure timely delivery of customer purchases
- Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
Education
High School Diploma -
Carl Hayden Community High-School
Phoenix, AZSkills
- Adaptability
- Continuous improvement
- Time management abilities
- Problem anticipation and resolution
- Employee training
- Professionalism
- Customer engagement
- Organizational skills
- Willingness to learn
Accomplishments
Awarded multiple Team Member Of The Month
Awarded Team Member Of The Year 2025
Recognized as a Top Shopper in the department
Languages
Spanish
English
Timeline
Customer Service & E-Commerce Supervisor
Whole Food Market
10.2020 - Current
High School Diploma -
Carl Hayden Community High-School