Jonathan Sims
Mesa
Summary
Security professional with significant experience in overseeing security operations and maintaining site integrity. Known for fostering team collaboration and consistently achieving security objectives. Reliable and adaptable, skilled in risk management and incident response.
Professional with strong background in inventory management and logistics. Skilled in organizing stock, maintaining inventory accuracy, and ensuring timely delivery. Focused on teamwork, adaptability, and achieving results. Reliable and capable of meeting evolving business needs with efficiency and precision.
Overview
10
10
years of professional experience
Work History
Security Site Supervisor
Scottsdale Quarter
04.2022 - Current
- Performed safety and emergency evacuations for client needs and incidents
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
- Trained new employees on the latest security threats and how to mitigate them, resulting in a increase in overall security knowledge
- Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Recorded incident reports with detailed accounts of occurrences.
Sales Agent
Realty Executives Arizona Territory
11.2022 - 01.2025
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Reach out to customer leads through cold calling
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Initializes and manage relationships with customers
- Served as their point of contact and lead from initial outreach through the making of the final purchase
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Front Desk Customer Service Representative
Planet Fitness Gym
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Part Time Overnight Stock Room Associate
Neighborhood Walmart
08.2023 - 10.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
Retail Sales Associate
Sunglass Hut
08.2022 - 05.2023
- Streamlined inventory management to eliminate the need for stock replenishment
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Increased the average sale price by [x]% by using an optimized sales process and understanding the target market
Laborer Worker
Elegant Landscaping
08.2019 - 08.2022
- Upheld the highest standards of cleanliness and staff conduct
- Performed the majority of the work with minimal supervision
- Completed difficult tasks asked by the customer
Sales Agent
Realty Executives Premier
03.2019 - 08.2022
- Created a sales pipeline for the financial industry, increasing average revenue by [x]% per month
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
Inventory Specialist
Neighborhood Walmart
10.2021 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Team Leader/Supervisor
Chicagoland Popcorn
09.2014 - 08.2020
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem solving
Freight Team Associate
Menards Inc. - Home Improvement
08.2018 - 10.2019
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Education
Arizona Real Estate License -
Arizona Department of Real Estate
Tempe, AZ04.2023
Indiana Real Estate License -
Real Estate Licensing Institute
Crown Point, Indiana08.2020
High School Degree -
Preparatory School
Crown Point, Indiana05.2018
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Leadership
- English
- Physical security
Accomplishments
- Saved the company more than $10,000 in security consulting fees.
- Resolved product issue through consumer testing.
Timeline
Front Desk Customer Service Representative
Planet Fitness Gym
10.2024 - 12.2024
Part Time Overnight Stock Room Associate
Neighborhood Walmart
08.2023 - 10.2024
Sales Agent
Realty Executives Arizona Territory
11.2022 - 01.2025
Retail Sales Associate
Sunglass Hut
08.2022 - 05.2023
Security Site Supervisor
Scottsdale Quarter
04.2022 - Current
Inventory Specialist
Neighborhood Walmart
10.2021 - 04.2022
Laborer Worker
Elegant Landscaping
08.2019 - 08.2022
Sales Agent
Realty Executives Premier
03.2019 - 08.2022
Freight Team Associate
Menards Inc. - Home Improvement
08.2018 - 10.2019
Team Leader/Supervisor
Chicagoland Popcorn
09.2014 - 08.2020
Indiana Real Estate License -
Real Estate Licensing Institute
High School Degree -
Preparatory School
Arizona Real Estate License -
Arizona Department of Real Estate
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