Jonathan Lucian Rosado
CHANDLER
Summary
Self-motivated Front Office Assistant experienced in guest services and customer relations. Delivered exceptional guest experiences through effective communication, problem-solving, and efficient check-in and check-out processes. Fostered positive relationships with guests and coworkers, contributing to a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Red Lion Hotels
North Olmsted
03.2025 - 09.2025
- Greeted and assisted guests with check-in and check-out processes.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed phone inquiries and directed calls to appropriate departments.
- Provided information about hotel services and local attractions to guests.
- Processed payments and balanced cash drawer at the end of shifts.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Maintained lobby cleanliness and organized front desk materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Wyndham Hotel
Cleveland
01.2024 - 03.2025
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Provided information about hotel services and local attractions to guests.
- Handled guest complaints with professionalism and empathy.
- Processed payments and balanced cash drawer at the end of shifts.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Front Desk Receptionist
Radisson Hotel
North Olmsted
06.2022 - 11.2023
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Provided information about hotel services and local attractions to guests.
- Handled guest complaints with professionalism and empathy.
- Processed payments and balanced cash drawer at the end of shifts.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Bartender/Server
Four Points By Sheraton Cleveland
Cleveland
02.2022 - 03.2023
- Mixed cocktails and beverages according to established recipes.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Assisted guests with drink selections and menu inquiries.
- Collaborated with kitchen staff to ensure timely service.
- Replenished supplies and inventory during shifts.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
John Marshall High School
Cleveland, OHSkills
- Front desk operations
- Guest check-in
- Bookkeeping
- Cash handling
- Customer service
- Hospitality services
- Document management
- Skilled in Opera & Pep
- Email correspondence
- Problem solving
- Team collaboration
- Professional demeanor
- Confidentiality handling
- Bookkeeping
- Guest check-in
- Payment processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Red Lion Hotels
03.2025 - 09.2025
Front Desk Receptionist
Wyndham Hotel
01.2024 - 03.2025
Front Desk Receptionist
Radisson Hotel
06.2022 - 11.2023
Bartender/Server
Four Points By Sheraton Cleveland
02.2022 - 03.2023
John Marshall High School