Jonathon Ho
Phoenix,az
Overview
6
6
years of professional experience
Work History
Detailer/Manager
All Elite Detailing
10.2022 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Instructed staff on proper detailing techniques other tasks.
- Implemented quality control measures, resulting in a significant decrease in returned work orders.
- Assisted in organizing and overseeing assignments day to day.
- Optimized inventory management systems to reduce waste and improve cost-efficiency within the department.
- Managed scheduling and workflow, ensuring timely completion of all detailing projects.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
Detailer
Visionary Automotive
10.2021 - 10.2022
Service Porter
Arrowhead Bmw
10.2020 - 10.2021
- Escorted drivers to vehicles and helped load or carry large items.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Communicated with coworkers and managers about completed duties.
Car Washer
Enterprise Rent-A-Car
12.2017 - 12.2020
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
- Greeted customers and guided cars into washing and detailing area.
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Followed safety guidelines for cleaning vehicles and equipment.
Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Greenway High School
05.2017
Skills
- Brand Management
- Training and Development
- Sales Support
- Professional and Courteous
- Customer Service
- Quality Assurance
- Strategic Planning
- Workload Management
- Managing Operations and Efficiency
Timeline
Detailer/Manager
All Elite Detailing
10.2022 - Current
Detailer
Visionary Automotive
10.2021 - 10.2022
Service Porter
Arrowhead Bmw
10.2020 - 10.2021
Car Washer
Enterprise Rent-A-Car
12.2017 - 12.2020
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Greenway High School