Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathon Hume

Global Client Manager
Phoenix,Az

Summary

Experienced technical professional with over a decade at HP MPS, seeking transition to Project/Program Management. Strong technical knowledge and proven track record of delivering results. Ready to drive successful project outcomes, manage complex projects, and lead cross-functional teams. Committed to continuous learning and growth in Project Management.

Overview

26
26
years of professional experience
5
5
years of post-secondary education

Work History

Global Client Manager

Hewlett Packard, HP
Phoenix , Az.
08.2008 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Global Client Manager with over 18 years of experience driving business growth, operational excellence, and client satisfaction across technology, retail, and government sectors. At HP, I specialize in managing complex accounts, improving delivery processes, and achieving profitability while fostering exceptional customer experiences. Skilled in contract negotiation, strategic planning, and cross-functional collaboration, I thrive on solving challenges and streamlining operations to deliver measurable results.

MPS Global Team Lead / On Site Administrator

Hewlett-Packard Inc.
Phoenix , Az.
06.2007 - 08.2008
  • Provide Assistance to Global ADM with all traditional ADM duties.
  • NRD Resolution
  • Hardware Order Form
  • Change Order Activities
  • Deployment/Project Management Activities
  • Fleet Analysis & Reporting Activities
  • SLA Measurement & Reporting Activities
  • Provide OSA Team Leadership to 25 OSAs (22 Countries).
  • Experienced in HP DSS/HPAC/WJA/JASM/Print Logic.
  • Oversees all HP printing devices on AMEX (global) account.
  • Manages deployments and day-to-day tactical / operational support.
  • Tier-Three support for printers and print functionality globally.
  • Responsible for onboarding/training/certifying all OSA staffing.
  • Assist in coordination of internal American Express projects pertaining to File and Print.
  • Assist Amex Helpdesk to write and evaluate Knowledge Base articles.
  • Conduct data collection from various systems for documentation and report outs.
  • Administrator for Digital Sending Software and WebJetAdmin, HPAC/JASM.
  • Administrator for Win 2008/2012R2 Server.
  • Performs closed loop E2 testing of solutions and firmware.
  • Point of escalation for all AMEX Project Managers for all Projects world-wide.

CST for World Wide Technologies at SRP

World Wide Technologies
01.2005 - 01.2007
  • Certified through HP/Compaq and Dell as a Field Service Engineer to service their respective devices.
  • Troubleshot / repaired all printers, laptops, scanners and desktop PCs for SRP.

Field Service Technician

UNISYS Corporation
01.2001 - 01.2004
  • Provided warranty and technical support for Dell, HP, Lexmark and Gateway.
  • Supported commercial and residential Dell customers for laptops, desktops, server hardware configurations, and break-fix issues.
  • Performed DSL and networking configurations and installations for Dell.
  • Provided HP, Lexmark and Dell warrantied printer support.

Database Administrator for IBM's Global Security Group

IBM Global Services
01.1999 - 01.2000
  • Administrator for Novell 4.11, Microsoft NT, and Microsoft Exchange for Government sub-contractors.
  • Provided multi-level network administration duties and access for over 116,000 employees their global network.
  • Certified Trainer for IBM full time employees on all levels of network operations.

Information Support Analyst

City of Chandler, IT Dept.
01.1999 - 01.2000
  • Responsible for maintaining 1500+ end users in a mission critical environment.
  • Desktop Operations Group; responsible for training Law Enforcement and Fire Department personnel on Lotus Notes, Microsoft Windows 95-98, Office Suite and Novell
  • Maintained and troubleshot all network issues for Novell 5.0.
  • Provided technical services and support for Lotus Notes database.
  • Trained and provided technical support for all employees at City of Chandler.
  • Assisted in maintaining the following databases: UNIX, VAX, IBM, NT and Oracle.
  • Attended Novell ZEN Works seminar and assisted in its implementation for City of Chandler.

Education

Liberal Arts -

University of Hawaii: Maui Community College
Maui, Hawaii
01.1988 - 01.1990

Sociology -

University of Alaska (UAA)
Anchorage Ak.
01.1992 - 01.1995

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Network Business Systems College
Anchorage, Alaska

Skills

Client services

CRM software proficiency

Team oversight

Financial acumen

Contract negotiation

Excellent communication

Operations management

Customer relationship management

Problem-solving aptitude

Timeline

Global Client Manager

Hewlett Packard, HP
08.2008 - Current

MPS Global Team Lead / On Site Administrator

Hewlett-Packard Inc.
06.2007 - 08.2008

CST for World Wide Technologies at SRP

World Wide Technologies
01.2005 - 01.2007

Field Service Technician

UNISYS Corporation
01.2001 - 01.2004

Database Administrator for IBM's Global Security Group

IBM Global Services
01.1999 - 01.2000

Information Support Analyst

City of Chandler, IT Dept.
01.1999 - 01.2000

Sociology -

University of Alaska (UAA)
01.1992 - 01.1995

Liberal Arts -

University of Hawaii: Maui Community College
01.1988 - 01.1990

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Network Business Systems College

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Jonathon HumeGlobal Client Manager