Jonathon Palermo
Surprise
Summary
Results-driven Comfort Advisor with extensive HVAC sales experience, consistently ranking in the top three company performers. Achieved $2.6 million in sales in one year, recognized with the Certain Path Crown Champions Award. Expertise in delivering tailored energy-efficient solutions and exceptional customer service to drive revenue growth
Overview
1
1
Certification
14
14
years of professional experience
Work History
Comfort Advisor
Emergency Air
Chandler
09.2021 - Current
- Generated $2.3 million in sales in 2024 and $2.6 million in 2025.
- Received the Crown Champions Award for ranking among top sales in 2025.
- Achieved top performance status multiple months, highlighting sales excellence.
- Consistently placed in top three sales positions across entire company.
- Secured annual bonuses by consistently exceeding sales targets.
- Recommended energy-efficient HVAC solutions to customers.
- Assisted customers in selecting proper HVAC systems based on budget, lifestyle, and home size.
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Provided detailed explanations of system features and benefits.
- Cultivated strong client relationships through effective communication.
- Assisted in training new team members on product knowledge.
- Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
Owner/Operator Supervisor
High Efficiency Heating & Cooling
Phoenix
01.2015 - 09.2021
- Managed daily operations for HVAC service and installation projects.
- Trained staff on HVAC systems and best operational practices.
- Implemented safety protocols to maintain a secure work environment.
- Reviewed service reports to ensure quality control standards were met.
- Coordinated procurement of equipment and materials for projects.
- Negotiated contracts with clients for products or services rendered by the company.
- Installed new HVAC equipment according to manufacturer specifications and local building codes.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Developed customer relationships to ensure satisfaction and loyalty.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
Sales Technician
Desert Valley Air
Phoenix
07.2012 - 01.2015
- Demonstrated product features and benefits to potential customers.
- Identified opportunities for cross-selling or up-selling additional products and services to existing customers.
- Closed new service contracts by demonstrating benefits to customers.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Collaborated with clients to understand their heating and cooling needs effectively.
- Built customized solutions to meet customers' requirements.
- Diagnosed technical issues and provided effective solutions for customer equipment.
- Performed troubleshooting and maintenance services for existing customers.
- Conducted routine maintenance checks to ensure system efficiency and reliability.
- Utilized industry tools for accurate assessments and repairs of air conditioning units.
- Maintained accurate records of customer accounts and contact information.
- Attended industry events and conferences to stay up-to-date with latest trends in the field.
Education
High school diploma -
Kent County High School
Worton, MD05-2000
Skills
- B2B sales and closing
- Sales strategies
- Technical sales expertise
- Energy-efficient solutions
- Customized HVAC solutions
- Field and outside sales
- Project management
- Negotiation
- Customer service excellence
- Organizational skills
- Communication skills
Certification
- Driver's License
- EPA 609 Certification
Awards
Certain Path Crown Champion Award, 12/01/25, Earned crown champion with Certain Path in 2025.
Achieved Presidents Club status 3 years in a row, as well as being recognized for highest success rate.
Timeline
Comfort Advisor
Emergency Air
09.2021 - Current
Owner/Operator Supervisor
High Efficiency Heating & Cooling
01.2015 - 09.2021
Sales Technician
Desert Valley Air
07.2012 - 01.2015
High school diploma -
Kent County High School