Jonathan Auchter
Scottsdale
Summary
Engineering professional with strong focus on team collaboration and achieving results. Skilled in project management, process optimization, and technical leadership. Adept at adapting to changing needs, ensuring reliability and fostering high-performance culture. Known for strategic thinking, problem-solving, and effective communication.
Overview
19
19
years of professional experience
Work History
Engineering Manager - Enterprise Architecture and DevOps
Hawaiian Airlines
09.2020 - Current
- As manager of the DevOps and Enterprise Architecture teams at Hawaiian Airlines I have worked with the entire enterprise to establish agile practices and move us to a cloud forward technology posture
- We have led the company in a transition from central, monolithic systems to a cloud first distributed computing environment (for example: Kubernetes)
- We have led in our efforts to standardize and document our technology stacks in order to drive continuous improvement and identify risks and areas for investment
- Key Highlights
- Enterprise Architecture
- Owned and improved company wide architecture review board to review all significant architectural changes and build a culture of collaboration and trust
- Established technology standards review board, process and documentation which contributed towards significant operational efficiency and reduced complexity of our enterprise technology landscape
- Deployed an application portfolio management system which provides key insight into technology landscape including key investment areas and risks
- Lead the design and introduction the following Enterprise platform: File Gateway, AirFlow, File and Data Orchestration, Kubernetes worker nodes, Enterprise cloud DevOps
- DevOps
- Build a new hybrid DevOps architecture which enabled cloud scale and role specific deployments (Increase releases)
- Increased developer productivity by migrating build processes to a developer first cloud system that enabled quicker builds and more feedback sooner (Reduce failures)
- Helped to establish a Kubernetes center of excellence and created the tools and processes for development, testing and deployment
- Introduced docker as a key development, deployment and operational technology
Solutions Architect
Hawaiian Airlines
07.2019 - 09.2020
- Managed the technical roadmap and implemented designs for the web team in close coordination with the marketing department
- Key Highlights
- Worked with technology leadership to deploy a new cloud focused web design starting with the Flight Status application
- Designed an enterprise strategy and platform for content management moving from a monolithic system
- Designed a number of key microservices
- Introduced cloud focused technologies such as Redis cache
Principal Technical Product Manager
Expedia / Orbitz
01.2017 - 05.2019
- Company Overview: A global travel technology firm with multiple websites generating more than $11.2 billion in annual revenues
- Oversee international strategic programs and projects
- Implement cross-organizational programs to lower system downtime and renew customer focus
- Cultivate the agile development community of practice
- A global travel technology firm with multiple websites generating more than $11.2 billion in annual revenues
- Key Highlights
- Spearheaded an initiative that minimized time to detect and resolve system incidents through a collaboration with key technical leads to catalog all system events, review root causes of issues, and implement measures to prevent future problems based on similar situations
- 50% reduction in revenue loss achieved due to decreased downtime
- Coordinated the first agile development professional conference for internal employees
- Managed the shopping cart project that represented a vital user experience change in customer interactions
- Led the 'add-on advantage' integrated branding campaign and site-wide user experience redesign
- Worked with the chief technology officer to boost technical communication and staff engagement with the clearinghouse application, built on scaled agile principles
Software Engineering Manager
Expedia / Orbitz
01.2013 - 01.2017
- Company Overview: A global travel technology firm with multiple websites generating more than $11.2 billion in annual revenues
- Guided two to three full-stack scrum teams to execute a broad array of features such as strategic cloud migrations, re-platforming user interface, and introducing machine-learning algorithms into flight search
- Contributed to enterprise-wide projects including continuous deployment and web user interface architecture
- A global travel technology firm with multiple websites generating more than $11.2 billion in annual revenues
- Key Highlights
- 200+ systems rendered releasable daily, decreasing downtime and quickly dispensing features to customers by applying the agile concept of continuous delivery, mapping the overall release process to circumvent inefficiencies, and addressing individual team pain points through a concerted company-wide endeavor
- Nurtured senior engineers from a highly productive team boasting exalted levels of retention and engagement
- Enhanced user experience and shrank development time by completing a migration of the flight-shopping platform to responsive design
Delivery Manager
Productive Edge
01.2012 - 01.2013
- Company Overview: A digital strategy, customer experience, and technology company offering mobile app development and UX design
- Managed delivery of mission-critical systems onsite at client location
- Directed six analysts, one scrum master, and three full-stack offshore development teams
- A digital strategy, customer experience, and technology company offering mobile app development and UX design
- Key Highlights
- Bolstered client satisfaction and team morale by condensing time to deliver code and enhancing code quality through agile practices and integration of analysts, developers, and quality testers into a single team
- Upgraded software delivery, strengthened client communication, and magnified customer engagement by moving from a two-month waterfall style delivery to weekly agile sprints
- Eased defect rates by assimilating test engineering into the process
Director of Technology
Band Digital Inc.
01.2011 - 01.2012
- Oversaw key client accounts and led a team of technology project managers
- Crafted a collaborative culture with new and existing clients, initiated agile practices, launched client projects below budget and time expectations, worked with clients to deliver various web facing and interactive advertising campaigns
Software Engineering Lead
Tribune Technology
01.2010 - 01.2011
- Managed an agile development team comprised of ten engineers, two quality engineers, and a product manager
- The team constructed and delivered the single sign-on and social integrations for 12 newspaper websites
- Steered proof-of-concept for personalized digital tablet content and an article recommendation service
Director of Technology - Production Services Manager
Transunion / MDA Lending
01.2009 - 01.2010
- Envisioned, budgeted, and gained approval for major migration of the primary technology platform
- Guided a team of two engineering managers, one project manager, and one quality manager
- As production services manager, led the data management and production support teams supporting business operations intelligence and external customers
Data Management Team Lead
Transunion
01.2007 - 01.2009
- Oversaw management of data warehouse and business analytics systems by leading team the data management and reporting team
- Successfully expanded the scope of the data warehouse's capabilities by driving the implementation of a self-service data analytics portal
Application Developer
Transunion
01.2006 - 01.2007
- Functioned as senior / lead engineer in charge of building internet subscription-based applications for banks and property managers
- Operated in an environment using: C# and VB.NET, ASP.NET, SQL Server, Oracle, and Java
Education
Bachelor of Arts - Information Decision Systems And Computer Science
Carnegie Mellon University
Pittsburgh, PA05-1999
Skills
- Cloud computing
- DevOps practices
- Continuous improvement
- Agile methodologies
- Kubernetes management
- Microservices architecture
- Application development
- Project management
- Team leadership
- Coaching and mentoring
- Technology integration
- Architecture
Timeline
Engineering Manager - Enterprise Architecture and DevOps
Hawaiian Airlines
09.2020 - Current
Solutions Architect
Hawaiian Airlines
07.2019 - 09.2020
Principal Technical Product Manager
Expedia / Orbitz
01.2017 - 05.2019
Software Engineering Manager
Expedia / Orbitz
01.2013 - 01.2017
Delivery Manager
Productive Edge
01.2012 - 01.2013
Director of Technology
Band Digital Inc.
01.2011 - 01.2012
Software Engineering Lead
Tribune Technology
01.2010 - 01.2011
Director of Technology - Production Services Manager
Transunion / MDA Lending
01.2009 - 01.2010
Data Management Team Lead
Transunion
01.2007 - 01.2009
Application Developer
Transunion
01.2006 - 01.2007
Bachelor of Arts - Information Decision Systems And Computer Science
Carnegie Mellon University
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