Jonaye Muldrow
Phoenix
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Tech Trainee position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service Career
Phoenix, AZ
09.2021 - Current
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment.
- Operate machinery and carry mail to distribution area.
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail.
Customer Service Representative
Republic Services
Chandler, AZ
04.2017 - 09.2021
- Effectively responds to routine issues regarding residential and commercial service matters
- Logs information about customer service interactions into systems; updates information in a timely and accurate manner for associates to able to track service inquiries and resolution.
- Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Passenger Service Assistant
Prospect Airport Service
Phoenix, AZ
03.2014 - 04.2017
- Checked in an average of 20+ passengers per day
- Provide transport services to airline passengers with special needs
- Assisted passengers with check-in procedures and ensured bags were checked to destination
- Transported passengers as needed throughout airport premises.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Education
High School Diploma -
Bostrom High School
Phoenix, AZ01.2013
Skills
Energetic Work Attitude
Team Player
Strong problem-solving aptitude
Fingerprint Clearance Card
Quick learner
7 years customer service experience
Multitasking
Computer Skills
Verbal Communication
Timeline
Mail Handler
United States Postal Service Career
09.2021 - Current
Customer Service Representative
Republic Services
04.2017 - 09.2021
Passenger Service Assistant
Prospect Airport Service
03.2014 - 04.2017
High School Diploma -
Bostrom High School
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