Jonaye Muldrow
Phoenix
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Tech Trainee position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service Career
09.2021 - Current
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment.
- Operate machinery and carry mail to distribution area.
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail.
Customer Service Representative
Republic Services
04.2017 - 09.2021
- Effectively responds to routine issues regarding residential and commercial service matters
- Logs information about customer service interactions into systems; updates information in a timely and accurate manner for associates to able to track service inquiries and resolution.
- Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Passenger Service Assistant
Prospect Airport Service
03.2014 - 04.2017
- Checked in an average of 20+ passengers per day
- Provide transport services to airline passengers with special needs
- Assisted passengers with check-in procedures and ensured bags were checked to destination
- Transported passengers as needed throughout airport premises.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Education
High School Diploma -
Bostrom High School
Phoenix, AZ01.2013
Skills
Energetic Work Attitude
Team Player
Strong problem-solving aptitude
Fingerprint Clearance Card
Quick learner
7 years customer service experience
Multitasking
Computer Skills
Verbal Communication
Timeline
Mail Handler
United States Postal Service Career
09.2021 - Current
Customer Service Representative
Republic Services
04.2017 - 09.2021
Passenger Service Assistant
Prospect Airport Service
03.2014 - 04.2017
High School Diploma -
Bostrom High School
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