Jonelle Mendiola
Prescott Valley
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Serving and bartending are my passions. I especially love making guests feel special and will go above and beyond to do so.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Chili's Bar and Grill
Prescott Valley
05.2020 - Current
- Established policies for cash handling procedures to maximize security measures.
- Explained goals and expectations required of trainees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Server/Bartender
Chili's Bar and Grill
Albuquerque
06.2015 - 03.2020
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server/Bartender
Chili's Bar and Grill
Hobbs
03.2012 - 06.2015
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
Education
GED -
Glendale Community College
Glendale, CA06-1995
Skills
- Inventory management
- Cash handling
- Food safety
- Vendor relations
- Reliability
- Labor and food cost control
- Recruitment and hiring
- Scheduling
- Maintain food safety
- Inventory control and record keeping
- Health code compliance
- Back of house management
- Food and Beverage Ordering
Accomplishments
I did participate in Women Take The Lead program that is offered at Chili’s. It was an amazing experience.
References
References available upon request.
Timeline
Restaurant Manager
Chili's Bar and Grill
05.2020 - Current
Server/Bartender
Chili's Bar and Grill
06.2015 - 03.2020
Server/Bartender
Chili's Bar and Grill
03.2012 - 06.2015
GED -
Glendale Community College