Jonita Antonio
San Carlos
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
San Carlos Apache Healthcare
11.2021 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Registered Phlebotomist Technician
San Carlos Apache Healthcare
03.2018 - 10.2021
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Streamlined the phlebotomy process for faster turnaround times, resulting in better patient care.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Ensured optimal specimen quality by adhering to strict venipuncture techniques and handling procedures.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted routine equipment maintenance checks, ensuring accurate and efficient blood collection processes.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
- Supervised inventory management, ensuring adequate stock of supplies for seamless daily operations.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
Certified Phlebotomy Technician
Cobre Valley Regional Medical Center
10.2017 - 02.2018
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Handled insurance verification tasks and to validate patient insurance information.
Education
Certificate - Certified Medical Assistant
Eastern Arizona College
Globe, AZ08.2021
Certificate - Phlebotomy Technician
Eastern Arizona College
Globe, AZ08.2017
High School Diploma -
San Carlos High School
Peridot, AZ05.2007
Skills
- Electronic Health Records
- Medical Records Management
- Patient Documentation
- Specimens Collection and Processing
- Vital Sign Monitoring
- Patient Scheduling
- Indirect Patient Care
- Procedure Assistance
- Wound Care
- CPR
- HIPAA Compliance
- Inventory and Supply Management
Timeline
Certified Medical Assistant
San Carlos Apache Healthcare
11.2021 - Current
Registered Phlebotomist Technician
San Carlos Apache Healthcare
03.2018 - 10.2021
Certified Phlebotomy Technician
Cobre Valley Regional Medical Center
10.2017 - 02.2018
Certificate - Certified Medical Assistant
Eastern Arizona College
Certificate - Phlebotomy Technician
Eastern Arizona College
High School Diploma -
San Carlos High School
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