Jonnalyn Ordinario

*Handle the safekeeping,recording,collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment

*answer the telephone according to Rotana standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion.

*Received Lost and Found items and record and store them as per standard. Handle the claiming and and clearing of any Lost and Found items.

*Communicate effectively and clearly any request or maintenance to related departments to ensure smooth Housekeeping operation.

• Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Change bed linens and make beds
• Vacuum carpet and mop the floors
• Dust furniture
• replenish bath care products
• Clean public areas like corridors
• Report any technical issues and maintenance needs
• Ensure all assigned rooms are cleaned and tidy by the end of the shift
• Follow hotel security guidelines

• Enhanced customer satisfaction by providing efficient and friendly service.
• Collaborated with team members to meet high standards of service during peak hours.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept customers and crew areas organized.
• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.