Jonni Watchman
Glendale
Summary
U.S. Air Force veteran with 4 years of experience in logistics and supply chain management, specializing in transportation, storage, and distribution of materials and equipment. Proficient in logistics software and real-time data management to optimize operations and drive performance improvements. Proven track record of problem-solving and process enhancements, resulting in cost savings and streamlined processes. Effective communicator and collaborator in cross-functional team environments. Healthcare professional with a background in compassionate patient care, known for reliability and adaptability in dynamic settings. Skilled in patient monitoring, medical procedures, and communication to facilitate team collaboration and optimal patient outcomes. Experienced in delivering quality care in fast-paced environments, fostering a supportive atmosphere through effective communication. Knowledgeable in essential medical procedures and patient monitoring techniques to uphold high standards of care. Professional caregiver adept at providing patient-centered care, proficient in assisting with daily living activities, monitoring vital signs, and offering emotional support. Emphasis on team collaboration to achieve positive outcomes, showcasing reliability, adaptability, and proficiency in using medical equipment and following care plans.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
United States Air Force (AF) - Luke Air Force Base
08.2021 - Current
- Managed receipt, storage, issue, shipment, and accountability of over $100 million in Air Force equipment, parts, and supplies to support aircraft, ground support, and base operations.
- Provide timely and accurate responses to customer inquiries via phone and email, ensuring high levels of customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Certified Nursing Assistant (Pediatric Clinic)
Fort Defiance Indian Hospital
11.2016 - 02.2021
- Provided direct care and support to pediatric patients (infants to adolescents) under the supervision of RNs and pediatricians, ensuring safety, comfort, and emotional reassurance.
- Assisted with vital signs monitoring, growth measurements, and developmental assessments; documented findings in the electronic health record (EHR) system accurately and timely.
- Supported pediatric procedures (e.g. immunizations, throat cultures, ear irrigation) by preparing exam rooms, sterilizing equipment, and calming anxious patients and family members.
- Collaborated with multidisciplinary care teams to coordinate patient care, schedule follow-up appointments, and communicate with families about care instructions and medication reminders.
Certified Nursing Assistant (In-home Caregiver)
It's a New Day Home Care
10.2016 - 11.2016
- Delivered high-quality personal care and companionship to elderly clients in their homes, supporting activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and feeding.
- Monitored vital signs and reported changes in patient conditions to supervising nurses or healthcare providers to ensure timely medical intervention.
- Assisted clients with safe mobility and transfers (bed to wheelchair; walking assistance), including use of gait belts, walkers, or Hoyer lifts.
Certified Nursing Assistant
Sante of Mesa
09.2013 - 03.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
La Loma Village
08.2012 - 07.2013
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Certified Nursing Assistant (Caregiver)
Right At Home Health Care
08.2012 - 05.2013
- Provided one-on-one personal care and companionship to a single elderly client in a home setting, ensuring safety, dignity, and comfort at all times.
- Assisted with daily living activities including bathing, dressing, grooming, toileting, and ambulation in accordance with the care plan.
- Monitored and recorded vital signs, reported any health concerns to family members and healthcare providers, and supported chronic condition management.
Education
Bachelor of Public Health - General
American Public University
Charles Town, WV07-2025
Associates of Applied Science - Logistics
Community College of The Air Force
Montgomery, ALAssociates of Arts - General Studies
Estrella Mountain Community College
Avondale, AZ07-2015
Skills
- Direct patient support
- HIPAA regulations knowledge
- Dependable team collaborator
- Patient care management
- Logistics management
- Logistics coordination
- Efficient leadership
Certification
CNA - Certified Nurse Assistant
Level One Fingerprint Clearance Card
CPR/ AED Standard Card
Timeline
Customer Support Specialist
United States Air Force (AF) - Luke Air Force Base
08.2021 - Current
Certified Nursing Assistant (Pediatric Clinic)
Fort Defiance Indian Hospital
11.2016 - 02.2021
Certified Nursing Assistant (In-home Caregiver)
It's a New Day Home Care
10.2016 - 11.2016
Certified Nursing Assistant
Sante of Mesa
09.2013 - 03.2014
Certified Nursing Assistant
La Loma Village
08.2012 - 07.2013
Certified Nursing Assistant (Caregiver)
Right At Home Health Care
08.2012 - 05.2013
Bachelor of Public Health - General
American Public University
Associates of Applied Science - Logistics
Community College of The Air Force
Associates of Arts - General Studies
Estrella Mountain Community College
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