Jonnita Moses
Tempe,AZ
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in role.
Overview
7
7
years of professional experience
Work History
Dispatcher/Customer Service
Taylor Farms
01.2024 - Current
- Managed driver assignments for optimal route efficiency.
- Conducted document scanning.
- Oversaw daily bank deposit processes effectively.
- Managed team efficiency.
- Enhanced user experience through effective tech solutions.
- Delivered comprehensive client support using efficient problem-solving techniques.
- Implemented effective strategies for overcoming obstacles.
- Handled urgent client issues efficiently.
- Boosted productivity through effective management of resources.
- Analyzed issues and implemented effective resolutions.
- Established first communication with clients.
- General bank request
- Coordinated dispatch operations to ensure timely delivery of goods.
- Managed schedules for all drivers, optimizing routes to reduce travel time.
- Ensured safety compliance by regularly updating drivers on new regulations.
- Scheduled vehicle maintenance for minimizing downtime.
- Communicated effectively with team to coordinate pick-up and delivery times.
- Processed orders quickly for improving response time to customer requests.
- Assisted in training new dispatchers to maintain high operational standards.
- Provided support to drivers experiencing issues on their routes.
Leasing Agent
MEB Management Services
02.2022 - 06.2023
- Facilitated rental agreements for various apartments.
- Resolved customer inquiries efficiently.
- Managed check deposits with accuracy.
- Conducted thorough inspections to ensure compliance.
- Specialized in designing complex hardware systems.
- Enhanced ability to utilize various software applications.
- Managed daily financial transactions with precision.
- Addressed challenges through innovative problem-solving techniques.
- Boosted satisfaction levels among customers.
- Managed and resolved escalations promptly.
- Performing background checks
- Performed thorough verification of credit cards.
- Conducted tours of available rental spaces.
- Strengthened text quality through meticulous revision.
- Handled rental payments from tenants.
- Routinely projected future property requirements.
- Oversee the process of a new content Customer
- Outlined specific terms and conditions.
- Strong sales and communication
- Demonstrated proficiency in autonomous work.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Verification Advocate
CARVANA
01.2022 - 12.2022
- Verified customer information to process car trade-in loans.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Verified client information by analyzing existing evidence on file.
- Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
Customer Service Representative/Driver
Amazon DSP
01.2021 - 08.2022
- Greeted customers
- Administered surveys to assess customer service levels.
- Optimized scheduling for highest possible occupancy rates.
- Handled client complaints efficiently.
- Handled customer booking coordination.
- Worked in the inbound call center Dispatcher drivers
- Modified timesheet to reflect site visits accurately.
- Enhanced delivery schedules based on traffic patterns.
- Rectified system loading problems.
- Enhanced delivery schedules based on traffic patterns.
- Resolved urgent driver issues efficiently.
- Managed customer accounts
- Created call center scripts
- Assisted customers via live chat
- Collected and documented orders
- Managed resolution of application issues.
- Responded to inquiries and issues
- Inventoried spreadsheets
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Underwriter II
Freedom Financial Network
01.2020 - 12.2021
- Verified details and responded to inquiries in the call center.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Dispatcher/Customer Service
Super Shuttle Transportation
02.2018 - 09.2020
- Facilitated driver-customer connections.
- Addressed client inquiries.
- Supported drivers with route management.
- Coordinated dispatch processes to maintain timely deliveries.
- Organized scheduling efficiently.
- Managed and streamlined credit card purchase procedures.
- Coordinated dispatch operations to ensure timely delivery of goods.
- Improved communication between drivers and headquarters by implementing efficient protocols.
- Managed schedules for all drivers, optimizing routes to reduce travel time.
- Ensured safety compliance by regularly updating drivers on new regulations.
- Scheduled vehicle maintenance for minimizing downtime.
- Enhanced efficiency by organizing driver shifts according to demand.
- Monitored road conditions to provide drivers with real-time updates.
- Resolved logistical challenges to maintain smooth operations.
- Communicated effectively with team to coordinate pick-up and delivery times.
- Tracked shipments to ensure accurate delivery records.
- Processed orders quickly for improving response time to customer requests.
- Collaborated with service providers to streamline dispatch processes.
- Improved resource allocation by analyzing dispatch data.
Education
Bachelor Of Nursing - Nursing
Owens Community College
Perrysburg, OH05.2009
High School Diploma -
Phoenix High School
Toledo, OH06.2008
Skills
- Route planning
- Communication skills
- Emergency response
- Time management
- Problem solving
- Conflict resolution
- Multitasking ability
- Logistics coordination
- Customer service
- Attention to detail
- Data entry
- Scheduling proficiency
- GPS navigation
- Team collaboration
- Workflow optimization
- Client interaction
- Dispatch operations
- Resource allocation
- System monitoring
- Information dissemination
- Crisis management
- Priority setting
- Equipment tracking
- Service coordination
- Route optimization
- Transport scheduling
- Incident reporting
- Operational efficiency
- Call handling
- Fleet management
- Safety protocols
- Task prioritization
- Analytical skills
- Stress management
- Technical acumen
- Analyzing data
- Documentation review
- Quality assurance
- Credit analysis
- Data collection
- Application review
- Data interpretation
- Client relationship building
- Portfolio management
- Quality control
- Risk mitigation
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Building rapport
Timeline
Dispatcher/Customer Service
Taylor Farms
01.2024 - Current
Leasing Agent
MEB Management Services
02.2022 - 06.2023
Verification Advocate
CARVANA
01.2022 - 12.2022
Customer Service Representative/Driver
Amazon DSP
01.2021 - 08.2022
Underwriter II
Freedom Financial Network
01.2020 - 12.2021
Dispatcher/Customer Service
Super Shuttle Transportation
02.2018 - 09.2020
Bachelor Of Nursing - Nursing
Owens Community College
High School Diploma -
Phoenix High School
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