Jordan Billington
Phoenix
Summary
Experienced lead cook with over 3 years in a fast-paced kitchen environment, thriving under pressure and delivering exceptional results. Demonstrated reliability as the OB dock PA for more than a year, ensuring accurate inventory management and maintaining a clean workspace. Skilled in quality control as the ICQA PA for over a year, adept at analyzing trends and identifying areas for improvement to uphold high standards.
Overview
7
7
years of professional experience
Work History
ICQA Process Assistant
Amazon
Phoenix, AZ
04.2024 - Current
- Streamlined process documentation to enhance team efficiency and reduce errors.
- Facilitated training sessions for new team members on operational protocols.
- Implemented workflow improvements that increased productivity across multiple departments.
- Collaborated with cross-functional teams to address process bottlenecks and optimize performance.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
FC Associate 1, L1/ICQA Process Guide
Amazon
8181 W Roosevelt St
04.2023 - Current
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow
OB Process Assistant
Amazon
Phoenix, AZ
03.2023 - 04.2024
- Coordinated cross-departmental communication to ensure alignment on project objectives.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Cook Shift Leader
Kevin Kelly
901 N 4th St, Phoenix, AZ 85004
10.2018 - 07.2022
- Kept restraunt operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find optimal .
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized efficient replenishment strategies to keep stocked and well-organized
- Orchestrated performance-oriented environment by closely supporting team members.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting environment
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Education
Washington High School
12.2013
Skills
- Verbal and Written Communication
- Strong Organizational Skills
- Task Prioritization
- Microsoft Office
- Ease with Computers and Technology
- Multitasking and Time Management
- Meticulous Attention to Detail
- Research and Analytical Skills
- Judgment and Decision Making
- Employee Communications
- Performance monitoring
- Process documentation
- Process flows
Timeline
ICQA Process Assistant
Amazon
04.2024 - Current
FC Associate 1, L1/ICQA Process Guide
Amazon
04.2023 - Current
OB Process Assistant
Amazon
03.2023 - 04.2024
Cook Shift Leader
Kevin Kelly
10.2018 - 07.2022
Washington High School