Jordan Cole
San Tan Valley
Summary
Dedicated sales floor associate with experience in customer engagement and maintaining a safe, organized environment. Committed to delivering exceptional service while ensuring cleanliness and adherence to safety protocols.
Overview
6
6
years of professional experience
Work History
Floor Associate Homelines
Walmart
Queen Creek
05.2025 - Current
- Assisted customers in selecting products and navigating store layout.
- Maintained product displays to ensure an organized shopping environment.
- Collaborated with team members to restock shelves and manage inventory levels.
- Provided product information and answered customer inquiries effectively.
- Ensured cleanliness of sales floor to enhance customer experience and safety.
- Monitored stock levels and reported discrepancies to management promptly.
- Restocked shelves as needed throughout the afternoon/Evening.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with locating merchandise in the store.
- Organized displays to attract customers and promote sales.
- Maintained high standards of customer service during all interactions.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Provided assistance to other departments when needed.
- Adhered to all safety regulations when handling products and equipment.
- Contributed to team effort by accomplishing related results as needed.
- Displayed high standards for quality workmanship and routinely double-checked work.
Sales Floor Associate, Electronics
Walmart
Queen Creek
01.2024 - 05.2025
- Assisted customers with electronics inquiries and product selections.
- Maintained organized displays of electronics merchandise on the sales floor.
- Demonstrated product features to enhance customer understanding and engagement.
- Operated point-of-sale systems for transactions and customer service support.
- Participated in inventory management and restocking of electronic items.
- Participated in regular training sessions to stay updated on new products and promotions.
- Stocked shelves with merchandise according to company guidelines.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints.
- Performed daily closing procedures including counting money in registers and making bank deposits.
- Monitored stock levels throughout the afternoon/evening and re-stocked shelves when needed.
- Adhered to safety protocols at all times during work hours.
- Organized displays to make the store attractive for customers.
- Operated cash register accurately while providing excellent customer service.
- Identified theft attempts by monitoring suspicious behavior or individuals within the store premises.
- Greeted customers and provided assistance in locating merchandise.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change, organized and balanced cash register drawer.
- Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
- Maintained cleanliness and orderliness of the sales floor, ensuring a pleasant shopping environment.
- Processed sales transactions efficiently, including cash handling, credit card processing, and issuing receipts.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed payments and maintained accurate drawers to meet financial targets.
Cart Attendant
Fred Meyer
Bremerton
02.2020 - 05.2020
- Completed day-to-day duties accurately and efficiently.
- Collected and organized shopping carts from parking lot to store entrance.
- Assisted customers with locating their vehicles and retrieving carts.
- Maintained cleanliness and safety of cart areas throughout the store.
- Monitored cart inventory levels and reported shortages to management.
- Collaborated with team members to ensure efficient cart retrieval processes.
- Provided friendly customer service by greeting shoppers in the parking area.
- Ensured proper sanitation of carts before returning them inside the store.
- Supported store operations by managing high traffic during peak hours.
- Gathered carts from parking lot and inside store for customer use.
- Provided assistance with loading purchased items into customer vehicles.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Maintained cleanliness and orderliness of cart storage areas.
- Assisted in the opening and closing procedures of the facility, including securing carts.
- Safely operated cart retrieval equipment in parking lots and course paths.
- Conducted regular sweeps of the facility to collect stray carts.
- Collaborated with store or course staff to ensure smooth operation and customer satisfaction.
- Tracked and reported on cart usage trends to improve efficiency.
- Ensured all carts are in working condition and reported any damages.
- Coordinated with other departments to resolve cart-related issues promptly.
- Monitored parking lot for security issues related to carts and reported concerns to management.
- Cleaned carts regularly to maintain hygiene and customer comfort.
- Facilitated the smooth flow of carts during peak times to avoid congestion.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Olympic High School
Bremerton06-2017
Skills
- Customer service
- Cleanliness maintenance
- Effective communication
- Adaptability
- Attention to detail
- Cleanliness and hygiene
- Loss prevention
- Sales floor navigation
- Customer engagement
- Workplace safety
- Cash handling
- Shrinkage control
- Cleaning
Timeline
Floor Associate Homelines
Walmart
05.2025 - Current
Sales Floor Associate, Electronics
Walmart
01.2024 - 05.2025
Cart Attendant
Fred Meyer
02.2020 - 05.2020
High School Diploma -
Olympic High School