Jordan Ekstrom
Tucson
Summary
Proven performer in hospitality, adept at maintaining cleanliness and upholding food safety practices, demonstrated during tenure at Bannerhealthnetwork. Excelled in complaint handling and guest service, achieving high satisfaction levels. Skilled in inventory restocking and problem-solving, ensuring operational efficiency and guest delight.
Overview
4
4
years of professional experience
Work History
Room Service Attendant
Bannerhealthnetwork
08.2023 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Demonstrated strong communication skills while coordinating with kitchen staff to ensure accuracy and completeness of orders before delivery.
- Protected guests by following proper food handling procedures.
Customer Service Cashier
Frys Food
08.2020 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Eastpointe High School
Tucson, AZ05.2022
Skills
- Guest room cleaning
- Cleanliness Maintenance
- Phone Etiquette
- Food presentation
- Complaint Handling
- Inventory Restocking
- Order Accuracy
- Menu item knowledge
Timeline
Room Service Attendant
Bannerhealthnetwork
08.2023 - Current
Customer Service Cashier
Frys Food
08.2020 - 07.2023
High School Diploma -
Eastpointe High School
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