Jordan Ekstrom
Tucson
Summary
Driven Room Service Attendant and Customer Service Cashier with proven track record at Banner Health, University Medical Center, and Frys Food. Excelled in guest relations and order accuracy, enhancing customer loyalty through exceptional service and cleanliness maintenance. Demonstrated punctuality and food safety practices, exceeding customer service goals.
Overview
4
4
years of professional experience
Work History
Room Service Attendant
Banner Health, University Medical Center
07.2023 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Customer Service Cashier
Frys Food
08.2020 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Eastpoint Hs
Tucson, AZ05.2022
Skills
- Guest room cleaning
- Punctuality
- Cleanliness Maintenance
- Phone Etiquette
- Food presentation
- Food Storage
- Guest Relations
- Order Accuracy
- Menu item knowledge
- Food safety practices
Timeline
Room Service Attendant
Banner Health, University Medical Center
07.2023 - Current
Customer Service Cashier
Frys Food
08.2020 - 07.2023
High School Diploma -
Eastpoint Hs
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