Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Gomez

Mesa

Summary

Friendly and results-driven professional with a strong background in customer service, known for creating positive experiences and building lasting relationships. Consistently recognized for going above and beyond to meet customer needs while maintaining a calm, solutions-focused approach. Skilled at managing multiple responsibilities in fast-paced settings, with a proven ability to boost satisfaction, resolve issues quickly, and keep operations running smoothly.

Overview

6
6
years of professional experience

Work History

Uber Driver

Uber
01.2021 - 08.2023
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Remained calm and poised in emergent situations.

Crew Member/Shift Leader

Cheba Hut Toasted Subs
07.2019 - 01.2021
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Developed unique events and special promotions to drive sales.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.

Crew Member/Shift Leader

Ike's Love & Sandwiches
02.2017 - 06.2019
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

McClintock Highschool
Tempe, AZ
05-2012

Skills

  • Customer engagement
  • Time management
  • Customer service
  • Multitasking and organization
  • Problem-solving
  • Punctuality
  • Schedule management
  • Adaptability and flexibility

Timeline

Uber Driver

Uber
01.2021 - 08.2023

Crew Member/Shift Leader

Cheba Hut Toasted Subs
07.2019 - 01.2021

Crew Member/Shift Leader

Ike's Love & Sandwiches
02.2017 - 06.2019

High School Diploma -

McClintock Highschool

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Jordan Gomez