Overview
Work History
Education
Skills
Timeline
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JORDAN GORDIYENKO

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Overview

13
13
years of professional experience

Work History

Financial Aid Officer

Pima Medical Institute
Phoenix, AZ
06.2024 - Current
  • Evaluated student financial aid applications to determine eligibility and compliance with federal regulations.
  • Advised students on financial aid options, including grants, loans, and scholarships to enhance accessibility.
  • Developed financial aid outreach programs, increasing student engagement and awareness of funding opportunities.

Senior Liability Claims Adjuster

Bristol West Insurance
Phoenix, AZ
01.2022 - 05.2024
  • Investigated liability claims to determine coverage and settlement options.
  • Evaluated evidence, medical records, and police reports for claim assessments.
  • Negotiated settlements with claimants, ensuring fair resolution of disputes.
  • Trained junior adjusters on best practices for claims management and investigations.

Office Manager

Straight Arrow Plumbing
Tolleson, AZ
02.2019 - 07.2021
  • Managed daily office operations, ensuring efficient workflow and resource allocation.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Evaluated vendor performance regularly, negotiating contracts that aligned with budgetary goals.
  • Oversaw procurement processes for office supplies, optimizing inventory levels and costs.

Customer Service/Claims Intake Representative

Royal Administration
Scottsdale, AZ
05.2018 - 11.2018
  • Managed initial claims processing to ensure accuracy and compliance with industry regulations.
  • Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.
  • Assisted in training new Claims Intake Specialists, sharing best practices for efficient workflow management.

Account Manager

Discover
Phoenix, AZ
06.2017 - 04.2018
  • Managed customer accounts and transactions efficiently, ensuring compliance with banking regulations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted clients in navigating online banking platforms to enhance user experience.

Sales Specialist

Pandora Jewelry Store
Glendale, AZ
03.2016 - 06.2017
  • Cultivated strong customer relationships, enhancing loyalty and repeat business.
  • Developed product knowledge to effectively address customer inquiries and needs.
  • Assisted manager by opening and closing store, which included counting and oping money drawers

Team Leader Manager

Desert Swirl Frozen Yogurt
Phoenix, AZ
08.2013 - 12.2016
  • Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
  • Operated yogurt machines and maintained cleanliness of serving area to ensure product quality.
  • Assisted in training new team members on operational procedures and customer interaction techniques.
  • Maintained productive, efficient approach to all tasks

Retail Sales Associate

Kohls Department Store
Glendale, AZ
08.2015 - 04.2016
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Managed inventory levels, ensuring accurate stock availability and organization.
  • Processed transactions efficiently using point-of-sale systems, minimizing checkout times.
  • Trained new team members on sales techniques and customer service standards.

Education

Bachelors - Accounting

Western Governors University
Salt Lake City, UT
12-2027

High School Diploma -

Peoria High School
Peoria, AZ
05.2015

Skills

  • Proficient in QuickBooks
  • Sales proficiency
  • Employee relations and engagement
  • Customer engagement
  • Skilled in Microsoft Office applications
  • Financial management
  • Administrative coordination
  • Inventory oversight
  • Accounts receivable processing
  • General ledger management
  • Management of business license applications

Timeline

Financial Aid Officer

Pima Medical Institute
06.2024 - Current

Senior Liability Claims Adjuster

Bristol West Insurance
01.2022 - 05.2024

Office Manager

Straight Arrow Plumbing
02.2019 - 07.2021

Customer Service/Claims Intake Representative

Royal Administration
05.2018 - 11.2018

Account Manager

Discover
06.2017 - 04.2018

Sales Specialist

Pandora Jewelry Store
03.2016 - 06.2017

Retail Sales Associate

Kohls Department Store
08.2015 - 04.2016

Team Leader Manager

Desert Swirl Frozen Yogurt
08.2013 - 12.2016

Bachelors - Accounting

Western Governors University

High School Diploma -

Peoria High School
JORDAN GORDIYENKO