JORDAN GORDIYENKO
Surprise
Overview
13
13
years of professional experience
Work History
Financial Aid Officer
Pima Medical Institute
Phoenix, AZ
06.2024 - Current
- Evaluated student financial aid applications to determine eligibility and compliance with federal regulations.
- Advised students on financial aid options, including grants, loans, and scholarships to enhance accessibility.
- Developed financial aid outreach programs, increasing student engagement and awareness of funding opportunities.
Senior Liability Claims Adjuster
Bristol West Insurance
Phoenix, AZ
01.2022 - 05.2024
- Investigated liability claims to determine coverage and settlement options.
- Evaluated evidence, medical records, and police reports for claim assessments.
- Negotiated settlements with claimants, ensuring fair resolution of disputes.
- Trained junior adjusters on best practices for claims management and investigations.
Office Manager
Straight Arrow Plumbing
Tolleson, AZ
02.2019 - 07.2021
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Evaluated vendor performance regularly, negotiating contracts that aligned with budgetary goals.
- Oversaw procurement processes for office supplies, optimizing inventory levels and costs.
Customer Service/Claims Intake Representative
Royal Administration
Scottsdale, AZ
05.2018 - 11.2018
- Managed initial claims processing to ensure accuracy and compliance with industry regulations.
- Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.
- Assisted in training new Claims Intake Specialists, sharing best practices for efficient workflow management.
Account Manager
Discover
Phoenix, AZ
06.2017 - 04.2018
- Managed customer accounts and transactions efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted clients in navigating online banking platforms to enhance user experience.
Sales Specialist
Pandora Jewelry Store
Glendale, AZ
03.2016 - 06.2017
- Cultivated strong customer relationships, enhancing loyalty and repeat business.
- Developed product knowledge to effectively address customer inquiries and needs.
- Assisted manager by opening and closing store, which included counting and oping money drawers
Team Leader Manager
Desert Swirl Frozen Yogurt
Phoenix, AZ
08.2013 - 12.2016
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Operated yogurt machines and maintained cleanliness of serving area to ensure product quality.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Maintained productive, efficient approach to all tasks
Retail Sales Associate
Kohls Department Store
Glendale, AZ
08.2015 - 04.2016
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Processed transactions efficiently using point-of-sale systems, minimizing checkout times.
- Trained new team members on sales techniques and customer service standards.
Education
Bachelors - Accounting
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Peoria High School
Peoria, AZ05.2015
Skills
- Proficient in QuickBooks
- Sales proficiency
- Employee relations and engagement
- Customer engagement
- Skilled in Microsoft Office applications
- Financial management
- Administrative coordination
- Inventory oversight
- Accounts receivable processing
- General ledger management
- Management of business license applications
Timeline
Financial Aid Officer
Pima Medical Institute
06.2024 - Current
Senior Liability Claims Adjuster
Bristol West Insurance
01.2022 - 05.2024
Office Manager
Straight Arrow Plumbing
02.2019 - 07.2021
Customer Service/Claims Intake Representative
Royal Administration
05.2018 - 11.2018
Account Manager
Discover
06.2017 - 04.2018
Sales Specialist
Pandora Jewelry Store
03.2016 - 06.2017
Retail Sales Associate
Kohls Department Store
08.2015 - 04.2016
Team Leader Manager
Desert Swirl Frozen Yogurt
08.2013 - 12.2016
Bachelors - Accounting
Western Governors University
High School Diploma -
Peoria High School