Jordan Gorraiz
Avondale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
KA Communities
03.2023 - Current
- Organized resident events such as movie nights, holiday parties, and pool gatherings
- Created marketing strategies to promote properties within the community
- Responsible for collecting rent payments from tenants on a monthly basis
- Processed applications for new tenants in accordance with established guidelines
- Arranged showings of available units for prospective tenants using effective sales techniques
- Established strong relationships with prospective tenants through professional communication skills
- Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements
Leasing Agent
Greystar
09.2022 - 01.2023
- Arranged showings of available units for prospective tenants using effective sales techniques
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues
- Greeted visitors at the office reception desk and directed them appropriately
- Applied appropriate customer service practices when interacting with existing tenants
- Verified paperwork was completed accurately and in a timely manner
- Provided potential residents with information on availability, floorplans and amenities
Third Key Holder
National Vision
10.2021 - 11.2022
- Utilized problem-solving techniques to address customer concerns quickly and professionally
- Handled escalated customer complaints with tactfulness while maintaining professional demeanor
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Led by example on sales floor, achieving individual sales goals
- Performed regular audits on all registers to ensure accuracy in cash handling procedures
Education
High School Diploma -
Desert Edge HS
Goodyear, AZ05.2020
Skills
- Property Management
- Conflict handling
- Customer Relationship Management
- Payment Processing
- Resident relations
- Customer Support
- Leasing and sales
- Customer service
- Critical thinking
- Active listening
- Data entry
- Relationship building
Timeline
Assistant Community Manager
KA Communities
03.2023 - Current
Leasing Agent
Greystar
09.2022 - 01.2023
Third Key Holder
National Vision
10.2021 - 11.2022
High School Diploma -
Desert Edge HS
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