Jordan Griffith
Surprise
Summary
Dynamic Equipment Rental Specialist with a proven track record at Sunbelt Rentals, excelling in customer service and contract management. Skilled in payment processing and vendor coordination, I foster strong relationships to enhance client satisfaction. Committed to continuous improvement, I leverage effective communication and problem-solving abilities to drive operational success.
Overview
10
10
years of professional experience
Work History
Equipment Rental Specialist
Sunbelt Rentals
Goodyear
2023.12 - Current
- Developed and maintained relationships with landlords and tenants to ensure satisfaction with rental services.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Drafted contracts, explained terms to customers and acquired signatures.
- Coordinated with vendors or contractors when necessary to complete repairs or renovations on rented units.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Responded promptly to tenant requests for repairs or maintenance issues within the rental unit.
- Collected money, provided change and recorded transactions on receipts.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Recorded rental contracts and information.
- Processed exchange requests in computer system.
- Prepared reports summarizing rental activity on a weekly, monthly or annual basis.
- Provided ongoing training for staff members responsible for handling rental matters.
- Answered customer questions to maintain high satisfaction levels.
- Updated and maintained rental agreement files and documents.
- Processed rentals and collected associated payments.
- Explained policies and reviewed documentation to obtain signatures.
- Employed sales techniques to boost sales and services.
- Collected payment by processing credit card transactions.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Assistant Director
Primrose School
Cave Creek
2014.11 - 2023.12
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed protocols for handling confidential information within the organization.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Delegated work to staff, setting priorities and goals.
- Maintained compliance with industry regulations and organizational policies.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Recruited and trained new employees to meet job requirements.
- Conducted performance evaluations and recommended areas for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Created and enforced processes to boost company productivity.
- Maintained close relationships with key stakeholders while managing expectations.
- Prepared reports and presentations for executive leadership review.
- Evaluated existing systems and processes in order to recommend improvements.
- Assisted in the coordination of special events and corporate functions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Participated in networking events to promote organizational interests.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Ensured compliance with safety regulations among all personnel.
- Developed department performance goals and methods for achieving milestones.
- Implemented quality control measures to uphold company standards.
- Supervised junior staff, providing guidance and professional development opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the maintenance and updating of organizational databases and records.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated team meetings to discuss progress and address challenges.
Chiropractic Assistant
Mitchell Chiropractic
Peoria
2020.03 - 2022.11
- Administered medications under physician's supervision.
- Organized office supplies and ordered new items when necessary.
- Assisted in the development and implementation of office policies and procedures.
- Educated patients about medications, procedures and physician's instructions.
- Trained new staff on office procedures and patient care techniques.
- Positioned patients properly during examination or treatment for comfort and safety.
- Participated in community outreach programs to promote chiropractic services.
- Greeted patients, verified insurance and collected co-payments.
- Ensured cleanliness of equipment used during treatments.
- Educated patients about chiropractic care to help achieve health goals.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Coordinated insurance verification and claims processing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Facilitated patient communication, providing education on treatment plans.
- Assisted chiropractors in patient care, including setting up treatment rooms.
- Explained treatment procedures and physicians' instructions.
- Input patient data into medical software and provided appropriate updates to records.
- Performed routine clinical tasks to support patients and doctors.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Answered patient questions regarding their care plan or billing inquiries.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Prepared treatment rooms for patient examinations.
- Managed patient scheduling and maintained organized appointment calendars.
- Maintained patient records and updated information in the electronic health record system.
- Processed patient payments and handled billing inquiries.
- Monitored and ordered office supplies to ensure efficient operation.
- Managed inventory of medications prescribed by doctors for patient care plans.
- Maintained cleanliness and organization of the office and treatment areas.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Developed educational materials for patients on health and wellness topics.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ2014-05
Skills
- Customer service
- Contract management
- Payment processing
- Inventory management
- Sales techniques
- Data entry
- Vendor coordination
- Team management
- Performance evaluation
- Communication skills
- Problem solving
- Relationship building
- Organizational and planning skills
- Maintenance coordination experience
- Time management mastery
- Continuous learning and development
- Professionalism and ethics
- Sales and persuasion techniques
- Computer and software proficiency
- Strong communication
- Lead conversion
- Rental transactions
- Cancellations
- Reservations
- Goal setting
- Time management
- Cash register systems
- Cash handling
- Active listening
- Order processing
- Time management abilities
- Problem-solving
- Pricing strategy
- Reliability
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
Timeline
Equipment Rental Specialist
Sunbelt Rentals
2023.12 - Current
Chiropractic Assistant
Mitchell Chiropractic
2020.03 - 2022.11
Assistant Director
Primrose School
2014.11 - 2023.12
High School Diploma -
Valley Vista High School