Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Holmes

Phoenix

Summary

  • Professional with strong background in crisis intervention, adept at providing immediate support and solutions with being Experienced in de-escalation techniques and crisis management. Utilizes strong communication and problem-solving skills to provide effective support. Track record of building trust and rapport with individuals in crisis, ensuring their immediate safety and long-term well-being.
  • Experienced with patient care and therapeutic interventions in behavioral health settings. Track record of effective team collaboration and adaptability in high-pressure situations.
  • Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Warehouse Associate

Target Distribution Center
04.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifting Weighted materials
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

(Lead) Direct Care Professional

Devereux
06.2021 - 03.2024
  • Coordinate and maintain a therapeutic environment for our Residential Treatment Center. This position protects the health and safety of individuals, and assists Program Coordinators with the supervising, planning, and implementation of program activities while managing children’s behaviors.
  • Lead DCP, assist and support the planning, implementation, and documentation of those activities designed to meet the social, emotional, physical, and personal needs of individuals on Campus.This position also serves as a role model, mentor, leader, and/or trainer to Direct Care Professional staff.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
  • Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.

Behavioral Health Technician

Aurora Behavioral Health
07.2022 - 03.2023
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Performed client intake procedures according to internal standards for new admissions.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.

Customer Service Representative

Maximus Call Center
10.2020 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • delivering unbiased, culturally competent support that helps people make informed choices about their health plans. Helping with eligibility support and enrollment broker services for programs like Medicaid, the Children’s Health Insurance Program (CHIP), and state-based marketplaces include processes that work seamlessly across multiple health insurance programs to get people covered.

Education

High School Diploma -

Betty H Fairfax Highschool
Laveen, AZ
05-2019

Skills

  • Conflict de-escalation
  • Customer service
  • Crisis intervention
  • Documentation skills
  • Behavioral management
  • De-escalation strategies
  • Team collaboration
  • Mental health support
  • First aid and safety
  • Computer proficiency
  • Social skills development
  • Behavior modification techniques
  • Staff training

Timeline

Warehouse Associate

Target Distribution Center
04.2024 - Current

Behavioral Health Technician

Aurora Behavioral Health
07.2022 - 03.2023

(Lead) Direct Care Professional

Devereux
06.2021 - 03.2024

Customer Service Representative

Maximus Call Center
10.2020 - 04.2021

High School Diploma -

Betty H Fairfax Highschool

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Jordan Holmes