Jordan Jacobs
Gilbert
Summary
Computer & Software Proficiency
Fast Learner of New Systems
Strong Communication Skills
Customer Service Excellence
Remote Work & Independent Task Management
Time Management & Organization
Overview
9
9
years of professional experience
Work History
Travel Agent
Enchantaway Travel
Gilbert, AZ
01.2025 - Current
- Researched and curated travel packages based on client preferences and budgets.
- Coordinated logistics for domestic and international travel arrangements, ensuring seamless experiences.
- Managed customer inquiries via phone and email, providing prompt and accurate information.
- Utilized booking software to efficiently process reservations and track itineraries for clients.
- Adapted to changing travel regulations and industry trends to provide relevant advice to clients.
- Collaborated with team members to enhance service delivery and improve overall client satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Online Testing Proctor
Kyterion Inc.
Phoenix, AZ
09.2020 - 01.2025
- Supervised exam administration, ensuring compliance with testing protocols and guidelines.
- Coordinated logistics for testing sessions, including room setup and material distribution.
- Monitored test-taker behavior to maintain a secure testing environment.
- Conducted quality assurance checks on testing materials and equipment prior to sessions.
- Provided feedback to management regarding test procedures and participant experiences for continuous improvement.
- Self motivated with 5+ years of remote work experience.
- Highly efficient with strong time-management and organizational skills.
- Accountable with consistent work completion.
Players Club Customer Service Representative
Gila River Casinos
Chandler, AZ
02.2017 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted guests with player card reprints reward coupon processing.
- Helped coordinate casino promotions, including setup, distribution, and breakdown of promotional giveaways.
- Delivered exceptional customer service while promoting the casino's commitment to creating a positive and memorable guest experience.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Mentored junior team members, providing guidance on handling complex customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Coolidge High School
Coolidge, AZSkills
- Itinerary planning
- Travel research
- Attention to details
- Organized
- Great time-management
- Self love for travel and organization
Languages
English
Native or Bilingual
Timeline
Travel Agent
Enchantaway Travel
01.2025 - Current
Online Testing Proctor
Kyterion Inc.
09.2020 - 01.2025
Players Club Customer Service Representative
Gila River Casinos
02.2017 - 08.2020
High School Diploma -
Coolidge High School