Jordan Jourdain
Phoenix,
Summary
I am experienced with patient registration and admission duties, ensuring smooth and efficient operations. I also have experience in photography, sales, customer service, patient safety, and warehouse/logistics management. I utilize strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly in any environment. I possess knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admitting and Registration Representative
HonorHealth
Scottsdale, AZ
03.2026 - Current
- Facilitated patient registration processes, ensuring accuracy and compliance with HIPAA guidelines and regulations
- Analyzed and refined patient intake workflows in collaboration with healthcare teams to enhance overall service efficiency
- Maintained accurate records by updating patient demographics, insurance, and financial information
- Conducted verification of insurance information to minimize claim denials and expedite reimbursement processes
- Resolved patient inquiries regarding billing and insurance, fostering positive relationships and trust
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Hospital Transporter
HonorHealth
Scottsdale, AZ
06.2024 - 02.2026
- Transport patients safely to diagnostic and inpatient areas, adhering to infection control and fall prevention protocols
- Coordinate handoffs and manage STAT requests with nursing teams while documenting transports in the EHR
- Prepare and sanitize equipment, restock supplies, and ensure room readiness
- Assist with patient positioning and transfer, prioritizing comfort and dignity
- Support admissions and discharges, navigating hospital routes to meet departmental time goals
- Trained new staff on entire department protocols, routes, and policies
Athletic Trainer/Physical Therapist Aid
Ottawa University/LA Fitness
Surprise, AZ
08.2023 - 06.2024
- Supported trainers and physical therapists in guiding clients through rehabilitation exercises
- Assisted in developing recovery plans for athletes following cardiac events and orthopedic injuries
- Educated clients on nutrition to enhance energy, recovery, and long-term health
- Collaborated with healthcare professionals to ensure safe exercise regimens
- Developed tailored recovery strategies based on individual needs
- Conducted injury assessments and provided immediate care during practices and competitions
Sales Representative/Front Desk Receptionist
LA Fitness
Surprise, AZ
04.2023 - 06.2024
- Oversaw front-desk operations, greeting members and addressing inquiries to enhance customer satisfaction
- Conducted facility tours, secured new memberships, and processed payments with precision
- Maintained member records and daily reports using Microsoft Office
- Collaborated with trainers and management to implement promotions
- Facilitated seamless onboarding for new members
- Resolved member issues, improving retention rates
- Streamlined payment processing, ensuring accuracy
- Analyzed sales data to identify trends and inform strategic decisions
Management and Receiving Clerk
Recon Group
Las Vegas, NV
06.2020 - 06.2021
- Managed daily cycle counts, reconciling discrepancies to ensure accurate inventory
- Processed inbound shipments, verified BOLs and packing lists, and recorded receipts in warehouse systems
- Coordinated dock scheduling, prioritizing unloads for timely receiving operations
- Audited storage locations, labeled pallets and SKUs, overseeing inbound and outbound freight trucks
- Streamlined inventory processes, reducing discrepancies by 15%
- Improved dock scheduling efficiency, decreasing unload times by 20%
- Enhanced accuracy in storage audits, increasing compliance rates to 98%
Education
Bachelors Degree - Exercise Science
Bachelor of Arts - Exercise Science
Ottawa University
Surprise, AZ05.2024
Skills
- Customer Service
- Logistics Management
- HIPAA Compliance
- Communication Skills
- Insurance Verification
- Appointment scheduling
- Patient registration
Certification
BLS Certified
Timeline
Admitting and Registration Representative
HonorHealth
03.2026 - Current
Hospital Transporter
HonorHealth
06.2024 - 02.2026
Athletic Trainer/Physical Therapist Aid
Ottawa University/LA Fitness
08.2023 - 06.2024
Sales Representative/Front Desk Receptionist
LA Fitness
04.2023 - 06.2024
Management and Receiving Clerk
Recon Group
06.2020 - 06.2021
Bachelors Degree - Exercise Science
Bachelor of Arts - Exercise Science
Ottawa University