Jordan McCullough
Scottsdale
Summary
Client success specialist with extensive experience at Questex, driving revenue retention and expansion through strategic partnerships. Skilled in Salesforce and data analysis, delivering actionable insights to improve client outcomes. Focused on enhancing client satisfaction and long-term success within the healthcare sector.
Overview
7
7
years of professional experience
Work History
Client Success Specialist - Healthcare & Life Sciences Team
Questex
08.2024 - Current
- Manage post-sale relationships for healthcare and life sciences clients, driving product adoption, retention, and long-term success
- Manage average quarterly revenue of $1 million, ensuring alignment with client needs and business goals
- Serve as primary point of contact for onboarding, ongoing support, and issue resolution
- Owned client reporting and performance tracking, providing actionable insights on usage, engagement, and outcomes
- Analyze reporting data to identify risk indicators, adoption gaps, and growth opportunities
- Partnered cross-functionally with sales, product, and support teams to enhance client experience and address needs
- Support renewals by reinforcing value, outcomes, and ROI through data-backed insights
Senior Business Development Representative
MedTrainer
01.2024 - 08.2024
- Generated qualified pipeline by sourcing prospects independently and leveraging company resources
- Executed high-volume outbound strategy, achieving consistent engagement through 100+ daily calls and emails
- Collaborated cross-functionally to enhance audience engagement strategies, improving targeting effectiveness
- Utilized Salesforce to track pipeline and analyze prospect data
Professional Development & International Travel
03.2023 - 11.2023
- Engaged in international travel for cultural immersion and professional growth
- Sustained professional development through targeted self-directed learning and skill enhancement
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Development Representative
MedTrainer
06.2022 - 02.2023
- Generated $182,126.55 in monthly recurring revenue from outbound leads
- Secured 131 meetings with qualified decision-makers, enhancing sales opportunities
- Averaged 130 outbound calls daily, ensuring high pipeline quality
- Generated $10,777 in monthly recurring revenue from inbound leads, contributing to overall revenue growth
- Consistently met or exceeded quota
Territory Sales Manager
Continental Tire the Americas, LLC
05.2019 - 05.2022
- Progressed from Field Sales Representative to Territory Sales Manager within a year in the field, managing a multi-million-dollar sales territory
- Exceeded sales quotas, contributing to sustained regional revenue growth
- Led rollout and sales of organization's largest new tire technology, enhancing market presence
- Built and maintained strong customer relationships through consultative, in-person selling
- Used performance reporting and account data to identify growth opportunities and expand key accounts
- Partnered with internal teams including credit, supply chain, and inside sales to streamline customer solutions
Education
Bachelor of Science - Finance
University of Cincinnati
12-2018
Skills
- Client success management
- Revenue growth
- Salesforce CRM expertise
- Data analysis and reporting
- Account management
- Cross-functional collaboration
- Relationship management
- Negotiation skills
- Strategic partnerships
Timeline
Client Success Specialist - Healthcare & Life Sciences Team
Questex
08.2024 - Current
Senior Business Development Representative
MedTrainer
01.2024 - 08.2024
Professional Development & International Travel
03.2023 - 11.2023
Sales Development Representative
MedTrainer
06.2022 - 02.2023
Territory Sales Manager
Continental Tire the Americas, LLC
05.2019 - 05.2022
Bachelor of Science - Finance
University of Cincinnati