Jordan Rockey
Phoenix
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server and Hostess
Rio Grande Club and Resort
06.2024 - 08.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Worker
CSU Research Farm
06.2021 - 05.2024
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Dog Washer
Muddy Paws
07.2022 - 04.2024
- Demonstrated adaptability by quickly learning new breeds'' characteristics, adjusting handling techniques accordingly to provide optimal care for each dog type.
- Kept accurate records of each dog''s service history, using this information to provide personalized care tailored to their individual needs.
- Received consistently positive feedback from clients for providing a stress-free and enjoyable experience for both them and their dogs.
Camp Counselor
Beaver Creek Conservation Camp
06.2021 - 06.2023
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Implemented rules and regulations to enforce discipline and compliance.
Hostess
Lucky Truck
05.2020 - 08.2020
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Collegiate Diploma -
Monte Vista High School
Monte Vista, CO05.2024
Concurrent Classes -
Adam State University
Alamosa, CO05.2024
Concurrent Classes - Sociology
Trinidad State Junior College
Alamosa, CO12.2022
High School -
Sargent Jr./Sr. High School
Monte Vista, CO05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Sales expertise
Awards
- First Place, Plant Sciences Category
- Colorado Native Plant Society Award
- CSU Agricultural Biology Award
- CSU Excellence in Horticulture Award
- Scholarship: CSU College of Agricultural Sciences
- Colorado State Science Fair Qualifier
- High School Agricultural Award
- High School Potato Research Award
- Colorado Rio Grande Headwaters Restoration Award
- Center Soil & Water Conservation District Award
- American Statistical Association Award
- Grand Canyon Merit Scholarship
Timeline
Server and Hostess
Rio Grande Club and Resort
06.2024 - 08.2024
Dog Washer
Muddy Paws
07.2022 - 04.2024
Camp Counselor
Beaver Creek Conservation Camp
06.2021 - 06.2023
Worker
CSU Research Farm
06.2021 - 05.2024
Hostess
Lucky Truck
05.2020 - 08.2020
Concurrent Classes -
Adam State University
Concurrent Classes - Sociology
Trinidad State Junior College
High School -
Sargent Jr./Sr. High School
Collegiate Diploma -
Monte Vista High School
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