Jordan Rodgers
Mesa
Summary
Results-oriented Customer Service Associate with over four years of experience delivering exceptional service to clients. Recognized for delivering exceptional service, resolving issues promptly, and optimizing processes. Committed to enhancing customer relationships and driving team performance to achieve business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe’s Home Improvement
Mesa
03.2020 - 06.2024
- Assisted customers with product selection and provided detailed information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Suggested product solutions based on individual customer needs.
- Collaborated with team members to ensure efficient store operations.
- Maintained product displays and ensured shelves were well-stocked and organized.
- Trained new associates on customer service protocols and store policies.
- Demonstrated product features to customers, enhancing their shopping experience.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
High School Diploma -
Home School
Home12-2020
Skills
- Product demonstration
- Customer relations
- Issue escalation
- Process optimization
- Training coordination
- Service excellence
- Task prioritization
- Time management
- Effective communication
- Team collaboration
- Stock replenishment
Affiliations
- Competitive Bowler
Accomplishments
- Recognized as Employee of the Month four times
- Voted as Department Mentor
- Nominated Safety Associate of the Month two times
Certification
- Forklift Operator License issued in May, 2020
- Reach Truck Operator License issued in August, 2020
Timeline
Customer Service Associate
Lowe’s Home Improvement
03.2020 - 06.2024
High School Diploma -
Home School