Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordan Smith

Surprise

Summary

Dynamic Service Advisor with a proven track record at Larry H. Miller Chrysler Jeep Dodge Ram, excelling in customer relationship management and upselling techniques. Adept at technical troubleshooting and fostering client rapport, I consistently enhance customer satisfaction and drive sales revenue through effective communication and attention to detail.

Overview

11
11
years of professional experience

Work History

Service Advisor

Larry H. Miller Chrysler Jeep Dodge Ram
Surprise
01.2021 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Submarine Sonar Technician

Department of Defense
Groton
03.2020 - 12.2025
  • Participated in emergency drills designed to prepare staff for potential disasters or emergencies.
  • Performed troubleshooting on complex electronic systems, including digital signal processing components.
  • Monitored acoustic data from submarine sonar systems for tactical evaluation.
  • Maintained and operated sonar equipment to detect, localize, classify, and track underwater objects.

Service Technician

Larry H. Miller
Surprise
10.2017 - 03.2020
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Researched parts availability from vendors in order to complete repairs efficiently.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Replaced worn or damaged parts with OEM replacements as necessary.

Lube Technician

Spradley Barr Toyota
Cheyenne
06.2016 - 09.2017
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Educated customers about preventive maintenance services available to them.
  • Maintained records of all work performed according to company guidelines.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.

Service Champion

Taco Bell Restaurant
Buckeye
12.2014 - 06.2016
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Provided quality customer service by adhering to company policies and procedures.

Education

High School Diploma -

Verrado High School
Buckeye, AZ
05-2016

Skills

  • Customer service
  • Upselling techniques
  • Technical troubleshooting
  • Customer relationship management
  • Time management
  • Customer consulting
  • Team player mentality
  • Goal-oriented mindset
  • Client rapport
  • Attention to detail
  • Sales expertise
  • Excellent communication
  • Customer account management

References

References available upon request.

Timeline

Service Advisor

Larry H. Miller Chrysler Jeep Dodge Ram
01.2021 - Current

Submarine Sonar Technician

Department of Defense
03.2020 - 12.2025

Service Technician

Larry H. Miller
10.2017 - 03.2020

Lube Technician

Spradley Barr Toyota
06.2016 - 09.2017

Service Champion

Taco Bell Restaurant
12.2014 - 06.2016

High School Diploma -

Verrado High School

Similar Profiles

  • Shane Knickerbocker

    Shane KnickerbockerShane Knickerbocker

    Apprentice Diesel Mechanic at Larry H. Miller Chrysler Jeep Dodge RamApprentice Diesel Mechanic at Larry H. Miller Chrysler Jeep Dodge Ram

  • Larry Benzon

    Larry BenzonLarry Benzon

    Sales Agent at Larry H. Miller Chrysler/Jeep/Ram DodgeSales Agent at Larry H. Miller Chrysler/Jeep/Ram Dodge

  • Zachary Nelson

    Zachary NelsonZachary Nelson

    Lube Service Technician/Team Leader at Larry H. Miller Chryler Jeep Dodge RamLube Service Technician/Team Leader at Larry H. Miller Chryler Jeep Dodge Ram

  • Adrienne Burr

    Adrienne BurrAdrienne Burr

    Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25

  • Kevin Kellenburger

    Kevin KellenburgerKevin Kellenburger

    Process Superintendent at Ball CorporationProcess Superintendent at Ball Corporation

CREATE PROFILE
Jordan Smith