Jordan Wilkinson

Oversaw guest welcoming and accommodation processes. Facilitated guest needs and preferences with exceptional service. Coordinated reservations and optimized table turnover rates. Handled incoming calls and efficiently managed takeout orders. Maintained cleanliness and organization throughout the restaurant. Supervised food preparation and delivery to customers, guaranteeing order precision. Collaborated with bar staff to manage drink orders and service while ensuring a clean bar area. Resolved high-pressure situations and adeptly managed multiple tasks related to order taking and customer service.

Facilitated guest interactions and order management. Oversaw monetary transactions, maintaining precise balance at shift commencement and conclusion. Executed food preparation tasks including pizza cutting and beverage creation. Ensured restaurant cleanliness and sanitation standards were met. Directed restaurant operations during opening and closing times. Managed phone communications and organized takeout orders. Provided outstanding customer service to foster guest satisfaction.

Executed network security protocols that fortified university systems against potential threats. Addressed and resolved technical issues for faculty and staff, resulting in enhanced productivity and reduced downtime. Oversaw IT inventory operations, guaranteeing consistent availability of critical hardware and software resources. Optimized help desk operations to significantly enhance response times for user support inquiries. Administered both Apple and Microsoft applications to meet user needs. Conducted repairs on computers, laptops, projectors, and TVs, ensuring operational continuity.

Greeted and seated guests, ensuring prompt and courteous service. Managed reservations and waitlists to optimize seating efficiency. Collaborated with kitchen staff to communicate special requests and dietary restrictions. Trained new host staff on operational procedures and customer service standards.

Greeted and seated guests, ensuring prompt and courteous service. Managed reservations and waitlists to optimize seating efficiency. Monitored dining area for cleanliness and addressed guest needs proactively. Implemented feedback systems to improve guest experience and satisfaction ratings.