Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jordana Thompson Meador

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Summary

Dynamic professional with a proven track record at National Bank of Arizona, excelling in customer relationship management and financial advising. Adept at assessing customer needs and providing tailored solutions, I foster strong connections while ensuring efficient transaction processing. Committed to enhancing customer experiences and driving business success through proactive engagement and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fullfilment Associate

Lowes
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03.2025 - Current
  • Processed and fulfilled customer orders accurately and efficiently.
  • Operated warehouse equipment to move products within the facility.
  • Ensured inventory accuracy through regular stock counts and audits.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Filled orders according to defined standards using standard picking system.
  • Accepted, processed and quickly filled orders.
  • Loaded items onto pallets or into containers for shipment.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.

Branch Relationship Banker

National Bank of Arizona
St. Johns
09.2022 - 01.2025
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Participated in community events to represent the bank, fostering strong local ties and generating business leads.
  • Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
  • Handled escalated customer complaints professionally, taking appropriate action steps toward resolution while preserving positive rapport with clientele base overall.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Conducted needs-based conversations to identify customer credit, deposit and investment requirements.

Assistant Manager

Family Dollar
10.2019 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

St. Johns High School
Saint Johns, AZ

Skills

  • Customer needs assessment
  • Order processing
  • Equipment operation
  • Customer relationship management
  • Financial advising
  • Transaction processing
  • Community engagement
  • Problem solving
  • Data entry

Certification

  • Arizona Life License

References

References available upon request.

Timeline

Fullfilment Associate

Lowes
03.2025 - Current

Branch Relationship Banker

National Bank of Arizona
09.2022 - 01.2025

Assistant Manager

Family Dollar
10.2019 - 09.2022

High School Diploma -

St. Johns High School

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Jordana Thompson Meador