Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jorden McKinney

Tucson

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative

Lumen
03.2024 - Current
  • Skilled in delivering excellent customer service while driving sales.
  • Handled incoming calls, offering immediate solutions for issues, and subsequently delivering compelling sales presentations.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Manager

Vivint Smart Home
03.2020 - 06.2021
  • Successfully promoted and sold Vivint's Smart Home Security products to customers.
  • Trained and managed a team of sales representatives in door-to-door sales on a near-daily basis.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Associate

T-Mobile
06.2019 - 02.2020
  • Demonstrated exceptional sales abilities, increasing revenue through phone line and device sales, as well as effectively managing customer accounts
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Fitness Director/Personal Trainer

LA Fitness
05.2018 - 05.2019
  • Conducted complimentary fitness/training assessments for new members and successfully marketed training packages.
  • Collaborated with health professionals to design specialized exercise regimens for clients with medical conditions.
  • Coordinated special events such as health fairs or charity fundraisers to promote wellness within the broader community.
  • Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
  • Improved member retention by creating and implementing engaging fitness programs tailored to individual needs.

Education

High school or equivalent -

Flowing Wells High School
Tucson, AZ
05.2017

Skills

  • Training (1 year)
  • IOS
  • Data collection
  • Door-to-Door Experience
  • Sales Management
  • Salesforce
  • Microsoft Windows
  • Computer Networking
  • Communication skills
  • Microsoft Office
  • English
  • Customer Service
  • Customer Relations

Certification

NCCPT, Present

Timeline

Sales Representative

Lumen
03.2024 - Current

Sales Manager

Vivint Smart Home
03.2020 - 06.2021

Sales Associate

T-Mobile
06.2019 - 02.2020

Fitness Director/Personal Trainer

LA Fitness
05.2018 - 05.2019

High school or equivalent -

Flowing Wells High School

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Jorden McKinney