Summary
Overview
Work History
Education
Skills
Timeline
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Jordon Rodarte

Tucson

Summary

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, attention to detail, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

Overview

7
7
years of professional experience

Work History

Customer Support Representative

Alorica
10.2024 - Current
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Consistently received positive feedback from both clients and colleagues alike due to dedication towards outstanding service.

Inbound Customer Service Representative

Afni
01.2024 - 06.2024
  • Provided guidance to clients on home and auto insurance policies to help determine which suited best.
  • Improved call handling efficiency by utilizing guided scripts, FAQs, and knowledge-base articles to provide accurate, up-to-date information on products and services.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with clients.


Warehouse Associate

Amazon
10.2019 - 09.2023
  • Gained hands-on experience in warehouse operations, including machinery use, proper PPE protocols, and preparation and packing of outgoing goods.
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
  • Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.

Cashier/Cook

C.E.C Entertainment
06.2022 - 11.2022
  • Operated POS system for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer concerns while maintaining high standards of cleanliness throughout the facility
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.


Party Host/Busser

C.E.C Entertainment
11.2018 - 02.2019
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of birthday events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests.


Education

High School Diploma -

Sahuaro High School
Tucson, AZ
05.2019

Skills

  • Attention to Detail
  • Microsoft windows and office
  • Customer service
  • Time Management
  • Flexibility
  • Work Ethic
  • Communication Skills
  • Ability to work Independently and with others
  • Shipping and receiving
  • Software troubleshooting
  • Inbound call answering

Timeline

Customer Support Representative

Alorica
10.2024 - Current

Inbound Customer Service Representative

Afni
01.2024 - 06.2024

Cashier/Cook

C.E.C Entertainment
06.2022 - 11.2022

Warehouse Associate

Amazon
10.2019 - 09.2023

Party Host/Busser

C.E.C Entertainment
11.2018 - 02.2019

High School Diploma -

Sahuaro High School

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Jordon Rodarte