Jordyn Alfonso
Scottsdale
Summary
Dependable, hard-working professional with experience in operations, event coordination and customer service. Combining skills in social media, customer relations and management to elevate productivity, sales and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Scottsdale Cookie Co.
09.2023 - 10.2025
- Facilitated the growth of the business going from a made-to-order home-based cookie shop to a gourmet café serving specialty cookies, treats and beverages.
- Oversaw budgets and worked with different suppliers to find the best priced ingredients, ensuring the highest possible net profits.
- Collaborated with as many businesses as possible to secure our position as the sole baked good vendor for local event vendors as well as Fortune 500 companies.
- Coordinated the bookings, payment and set up of events in which we operated digital printing machines to create a "cookie photo booth".
Lead Event Specialist
Brew Avenue Coffee
09.2024 - Current
- Collaborated with event planners, venues, and vendors to ensure seamless integration of services into overall event design.
- Coordinated logistical aspects of event setup and breakdown, ensuring seamless service throughout the event.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages in hopes of securing the client's repeat business.
- Worked closely with clients and other vendors in order to learn what areas the business could grow in and coordinated improvement plans accordingly.
Barista
Starbucks
03.2024 - 08.2024
- Collaborated with team members and management to provide both exceptional customer service and handcrafted beverages with a focus on speed, quality and consistency.
- Managed time effectively to balance both front-of-
house tasks and back-of-house responsibilities during
busy periods. - Resolved guest complaints by using deescalation strategies to ensure their satisfaction and likeliness to return.
Administrator
Arizona Protection Agency
01.2022 - 09.2023
- Facilitated the set up of new client accounts and served as a liaison, following up on client questions and concerns.
- Investigated irregularities in billing cycles, managed payment plans and oversaw budget management.
- Recruited individuals and coordinated position-specific training programs.
Server
Village Tavern
02.2021 - 02.2023
- Performed frequent walk throughs to check on guest satisfaction, updated seating charts and advised bussers and managers of what needed to be done.
- Managed card and cash transactions by paying close attention to payments to prevent irregularities.
- Developed a strong rapport with guests in order to increase the likelihood of repeat business.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZSkills
Microsoft Office
Customer relations
POS software
Employee training
Vendor relations
Project management
Event management
Operations
Certification
Food Manager Certification
Title 4 Certification
Timeline
Lead Event Specialist
Brew Avenue Coffee
09.2024 - Current
Barista
Starbucks
03.2024 - 08.2024
General Manager
Scottsdale Cookie Co.
09.2023 - 10.2025
Administrator
Arizona Protection Agency
01.2022 - 09.2023
Server
Village Tavern
02.2021 - 02.2023
Bachelor of Arts - Business Communication
Arizona State University