Jordyn Joseph
Scottsdale
Summary
Service-oriented bartender with a track record of top sales performance and guest loyalty cultivation. Skilled in upselling techniques and personalized service, enhancing overall customer experience. Adaptable in high-pressure environments, ensuring accurate cash handling and efficient order management.
Overview
14
14
years of professional experience
Work History
Bartender
Events Plus Incorporated
Scottsdale
01.2020 - Current
- Worked at Waste Management Phoenix Open, Barrett Jackson, and other major events for 3 consecutive years.
- Poured drinks accurately while ensuring timely service and keeping track of customer orders.
- Handled cash transactions accurately at point of sale.
- Adapted to high-paced environment and managed long work hours over multiple days.
Bartender
Francine Restaurant
Scottsdale
07.2021 - 05.2026
- Cultivated regular clientele by delivering professional and friendly service, enhancing guest loyalty.
- Acted as the only female bartender, contributing unique perspectives and experiences to the bar team.
- Prepared craft cocktail beverages in a fast-paced environment.
- Maintained a professional appearance, time management skills, strong communication, and a positive attitude.
- Increased daily and weekly sales through effective upselling strategies and proactive communication with management on inventory needs.
- Recommend food and wine/drink pairings, ensuring the guest has the best experience possible.
- Can adapt to any situation and find an appropriate solution.
- Lead bartender and can efficiently open and close down the bar in a timely manner.
Lead Bartender/Lead Cocktail Server
SUMOMAYA
Scottsdale
08.2017 - 07.2021
- For a consecutive 3 years running was the top sales earner for the company with the highest sales for any individual.
- Managed multiple tasks simultaneously in a fast-paced environment to ensure smooth service.
- Engaged customers in friendly conversation to foster connections and enhance satisfaction.
- Provided guests with dietary and allergy information.
- Assisted guests with making unique menu choices to achieve the best experience possible.
- Recorded all inventory for the company weekly and helped train new hires.
- Collaborated with managers to enhance area operations by providing customer feedback and suggesting new ideas.
Casino Attendant/Bartender
Garden City Lounge
Missoula
08.2012 - 12.2015
- Demonstrated proficiency in cash handling by accurately processing transactions.
- Educated customers on game rules while providing friendly and personalized service.
- Recommended, selected and helped locate liquor based on customer needs and desires.
- Stocked beer and wine coolers along with liquor onto shelves on a daily basis.
- Performed closing/opening duties including cleaning, sanitizing and replenishing.
- Oversaw cage operations which included accurately collecting money, making change and operating the players club.
- Conducted monthly casino audits to maintain compliance and operational integrity.
- Compiled and presented weekly monetary reports for store managers, ensuring financial transparency.
Education
University of Montana -
University of Montana
Missoula, MT12-2012
High School Diploma -
Sentinel High School
Missoula, MT06-2011
Skills
- Craft cocktail and wine knowledge
- TIPS certification
- Title 4 basic training
- Cash handling processes
- Upselling techniques
- Inventory and ordering proficiency
- Fast-paced environment adaptability
- Casino auditing experience
- Quick learner
- Dependability
- Reliability
- Strong work ethic
- Flexible scheduling
- Customer service oriented
Timeline
Bartender
Francine Restaurant
07.2021 - 05.2026
Bartender
Events Plus Incorporated
01.2020 - Current
Lead Bartender/Lead Cocktail Server
SUMOMAYA
08.2017 - 07.2021
Casino Attendant/Bartender
Garden City Lounge
08.2012 - 12.2015
University of Montana -
University of Montana
High School Diploma -
Sentinel High School