Jordyn Sierra-Skye Johnson
Chandler
Summary
Experienced fraud investigator with a strong background in customer relationship management.
Demonstrated success in resolving complex issues and improving client satisfaction. Proficient in Microsoft Office Suite and conflict resolution, with a track record of training new hires and collaborating with legal teams to safeguard customer interests. Skilled in identifying, investigating, and resolving complex challenges.
Possess strong analytical skills to detect discrepancies and inconsistencies in documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of activities.
Overview
6
6
years of professional experience
Work History
Claims & Fraud Representative
Wells Fargo
Chandler
07.2022 - Current
- Investigate and resolve financial fraud claims
- Provide secure customer care to 50+ clients daily
- Use proprietary systems to monitor transactions and prevent risk
- Collaborate with legal teams and fraud departments
- Train new hires on process accuracy and customer protection
Checkout Advocate / Front Attendant / Marketing Support
TJ Maxx
Chandler
08.2020 - 10.2021
- Processed transactions and returns with speed and accuracy
- Maintained display standards and promotional signage
- Resolved customer inquiries and issues professionally
- Supported seasonal marketing initiatives
Healthcare Advocate / Stock Assistant
Human Care Systems
Chandler
04.2021 - 08.2021
- Prepared and packaged patient medications
- Supported patient outreach and pharmacy communications
- Maintained regulatory compliance and data privacy
Cashier / Floor Associate / Stock Support
Bath & Body Works
Chandler
08.2020 - 01.2021
- Recommended products based on customer needs
- Supported in-store promotions and visual resets
- Reconciled register drawers and processed returns
Guest Advocate / Customer Service Representative
Target
Chandler
04.2019 - 08.2019
- Handled front-end service, returns, and pickups
- Promoted customer loyalty programs
- Resolved in-person customer issues efficiently
Education
Bachelor of Arts - Psychology, Biology
Arizona State University
Tempe, AZ05.2024
Undergraduate Studies - Biological And Physical Sciences
Hampton University
Hampton, VA01.2020
High School Diploma -
Fairport High School
Fairport, NYSkills
- Customer relationship management
- Fraud investigation
- Conflict resolution
- Public speaking and leadership
- Microsoft Office Suite
- Spreadsheet proficiency
- Point of sale systems
- Social media management
- Time management and multitasking
Awards
- Black Girls Rock Recipient - Academic & Community Leadership
- Urban League Black Scholars Recognition
- Community Emergency Response Team (CERT) Certified
- Multiple Academic Excellence Awards
Volunteerism Community Engagement
- Sojourner House, Ronald McDonald House, Breast Cancer Walk
- Young Women's Leadership Workshop Facilitator
- Freedom Schools - Reading & Writing Mentor
- North Star Rites of Passage Program Youth Leader
Leadership Affiliations
- President, Zeta Phi Beta Sorority, Inc.
- Member, NAACP - Hampton University
- Step Team: SOTA ROC STARS / Elite Team
- Zeta Phi Beta: Pearlette, Amicette, Archonette programs
Languages
English
Professional
Spanish
Elementary
Timeline
Claims & Fraud Representative
Wells Fargo
07.2022 - Current
Healthcare Advocate / Stock Assistant
Human Care Systems
04.2021 - 08.2021
Checkout Advocate / Front Attendant / Marketing Support
TJ Maxx
08.2020 - 10.2021
Cashier / Floor Associate / Stock Support
Bath & Body Works
08.2020 - 01.2021
Guest Advocate / Customer Service Representative
Target
04.2019 - 08.2019
Bachelor of Arts - Psychology, Biology
Arizona State University
Undergraduate Studies - Biological And Physical Sciences
Hampton University
High School Diploma -
Fairport High School
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