Jorge Guerra
Phoenix
Summary
Proven professional with a strong background in maintenance and landscaping, notably at Marriot Canyon Villas. Excelled in enhancing guest satisfaction and landscape quality through initiative-taking and guest service excellence. Demonstrated reliability by effectively managing tasks and leading teams to achieve project goals within tight deadlines, significantly improving operational efficiency and client relationships.
Overview
14
14
years of professional experience
Work History
Houseman
Marriot Canyon Villas
08.2021 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Landscaping Crew Leader
BrightView Landscape
05.2017 - 10.2020
- Managed inventory of materials efficiently to ensure availability when required.
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
- Ensured safety standards were met by conducting regular site inspections, addressing potential hazards, and providing ongoing training to crew members.
- Mentored new team members on industry best practices, leading to a more knowledgeable workforce capable of handling complex projects independently.
- Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
Tree Climber
Asplundh Tree Expert
04.2011 - 04.2017
- Efficiently removed deadwood from trees to promote overall health and prevent potential hazards to nearby structures or pedestrians.
- Successfully completed emergency storm response jobs, safely removing fallen or damaged trees under tight deadlines.
- Enhanced team productivity through clear communication and coordination during tree maintenance tasks.
- Improved tree climbing efficiency by implementing proper safety protocols and techniques.
- Ensured proper rigging for safe and efficient tree removal, reducing the risk of injury or property damage.
- Assisted in the successful completion of large-scale tree removal projects, ensuring minimal impact on surrounding environments.
- Conducted thorough pre-climb inspections of gear and trees, mitigating potential hazards before starting any task.
- Maintained clean work sites after each project, reducing the risk of property damage or accidents.
Education
High School Diploma -
Instituto Técnico Militar
Havana, Cuba01-1991
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Cross-functional skills
- Maintenance awareness
- Guest service excellence
- Floor polishing
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Houseman
Marriot Canyon Villas
08.2021 - 12.2024
Landscaping Crew Leader
BrightView Landscape
05.2017 - 10.2020
Tree Climber
Asplundh Tree Expert
04.2011 - 04.2017
High School Diploma -
Instituto Técnico Militar
Similar Profiles
Emmarae WilsonEmmarae Wilson
Lead Sales Front Desk at Marriott's Canyon VillasLead Sales Front Desk at Marriott's Canyon Villas
Dylan TowryDylan Towry
QMAP at Villas at Rock CanyonQMAP at Villas at Rock Canyon
Leah StephensLeah Stephens
Executive Financial Aid Specialist at Grand Canyon Education (Grand Canyon University)Executive Financial Aid Specialist at Grand Canyon Education (Grand Canyon University)