Jorge Urtiz
Gilbert
Summary
Dynamic Fraud Specialist III at JPMorgan Chase with a proven track record in fraud prevention and anti-fraud systems. Enhanced customer trust through swift resolutions and comprehensive detection strategies. Strong communicator and collaborator, adept at fostering teamwork and optimizing processes to achieve efficiency and security in financial transactions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fraud Specialist III
JPMorgan Chase
Tempe, AZ
07.2023 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Closing Specialist III
JPMorgan Chase
01.2019 - 07.2023
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
Workflow Coordinator
JPMorgan Chase
Phoenix, AZ
02.2016 - 01.2019
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Communicated with team members to enforce deadlines and quality standards.
- Managed teams and delegated training and development.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
Senior Mortgage Loan Processor
JPMorgan Chase
Phoenix, AZ
04.2012 - 02.2016
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
Home Preservation Specialist
Wells Fargo
Tempe, AZ
11.2011 - 04.2012
- Developed customized action plans tailored to each client''s unique needs and circumstances, guiding them towards successful home preservation solutions.
- Ensured compliance with all regulatory requirements by carefully documenting actions taken during each step of the home preservation process.
- Conducted thorough research on available resources and programs, providing comprehensive guidance to homeowners in need of assistance.
- Liaised between clients and mortgage servicers, facilitating open lines of communication to expedite resolution processes.
Real Estate Agent
Remax Realty
Avondale, AZ
05.2003 - 10.2011
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Education
High School Diploma -
Westview High School
Avondale, AZSkills
- Fraud prevention
- Anti-fraud systems
- Transaction monitoring
- Cybersecurity awareness
Certification
Real Estate License
Timeline
Fraud Specialist III
JPMorgan Chase
07.2023 - Current
Closing Specialist III
JPMorgan Chase
01.2019 - 07.2023
Workflow Coordinator
JPMorgan Chase
02.2016 - 01.2019
Senior Mortgage Loan Processor
JPMorgan Chase
04.2012 - 02.2016
Home Preservation Specialist
Wells Fargo
11.2011 - 04.2012
Real Estate Agent
Remax Realty
05.2003 - 10.2011
High School Diploma -
Westview High School
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