Amy Calderon
Glendale
Summary
Compliance professional with demonstrated expertise in regulatory adherence and risk management. Adept at developing and implementing compliance programs that ensure alignment with industry standards. Known for strong focus on team collaboration and achieving results, with flexible approach to evolving needs. Skilled in policy development, auditing, and problem-solving, ensuring organizational integrity and trust.
Overview
8
8
years of professional experience
Work History
Workplace Health & Compliance Specialist
Universal Background Screening
Phoenix, AZ
08.2020 - Current
- Review background screening processes, ensuring accuracy and consistency in results delivered to clients
- Process high-volume medical and drug testing documentation, ensuring accuracy and confidentiality
- Manage/verify sensitive healthcare records and documentation across multiple platforms
- Coordinate with laboratories,employers,and third-party clinics to resolve discrepancies and resolve service issues quickly
- Process urgent and time sensitive cases while meeting strict deadlines
- Ensure data integrity for sensitive medical information
- Identify documentation errors early and resolve issues to prevent workflow delays and maintain data integrity
- Communicate with clients and partners through email and phone support to provide updates and resolve requests
Esthetician
Hand And Stone Massage And Spa
Phoenix, AZ
12.2019 - 07.2020
- Delivered personalized skincare consultations to assess client needs and recommend suitable treatments.
- Maintained detailed client records and appointment scheduling
- Fostered friendly, warm, and exceptional customer experience.
- Performed a variety of facial treatments, including deep cleansing and exfoliation, ensuring high client satisfaction.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Educated patients on treatment options.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
Independent Esthetician
Self-employeed
Phoenix, AZ
01.2018 - 12.2019
- Provided personalized skincare consultations, assessing client needs and recommending tailored treatments.
- Managed client scheduling, intake forms and service records
- Maintained organized client records and follow up communications
- Coordinated appointments and handled client inquires
- Operated an independent service business with strong time management and accountability
- Developed client relationships through effective communication and follow-up care strategies, fostering repeat business.
Education
Associate of Applied Science - Esthetics
Penrose Academy
Scottsdale, AZ12.2017
High School Diploma -
Apollo High School
Glendale, AZ05.2017
Skills
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Confidential data handling
- Escalated Issue resolution
- Multi-system data entry
- Cross-team communication
- Bilingual Member Support (English/Spanish)
- Information gathering
- Reporting skills
- Consumer-related reporting
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Workplace Health & Compliance Specialist
Universal Background Screening
08.2020 - Current
Esthetician
Hand And Stone Massage And Spa
12.2019 - 07.2020
Independent Esthetician
Self-employeed
01.2018 - 12.2019
Associate of Applied Science - Esthetics
Penrose Academy
High School Diploma -
Apollo High School