Jorge Miranda
Phoenix
Summary
I am a meticulous and intelligent individual who's skilled at juggling multiple tasks and working under pressure. I can collaborate with a team and produce quality work on tight deadlines. I am also extremely dedicated to my job, I provide exceptional work through active listening and problem solving. I display positive attitude in interactions within a team by contributing to group problem solving and morale. However, I'm also able to work and make decisions independently when required.
Overview
13
13
years of professional experience
Work History
Mechanical Engineering Technician
Mercury Systems
06.2019 - 01.2025
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Maintained quality assurance and customer satisfaction objectives.
- Performed routine maintenance on Equipment for manufacturing operations.
- Read and interpreted blueprints and schematics for production runs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Loaded and unloaded parts to maintain high level of production.
- Manually set up machinery, lathes and grinders.
Thermal Packer
PAC Worldwide
04.2019 - 06.2019
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
Warehouse Associate
Amazon
11.2016 - 02.2019
- Assisted in loading and unloading packages to and from trucks and ensured that they are properly and safely stacked.
- Built pallets, wrapped pallets, transported pallets with pallet jack, and sorted packages and pallets.
- Isolated damaged items to a predefined marked area and reported it to supervisors.
- Scanned received packages using and RF Scanner.
CSR Fraud Department
Adecco
01.2014 - 11.2015
- Prepared and referred actionable case documentation to appropriate TFS Fraud Prevention, DRS or Asset Protection Departments for their further investigation
- Reviewed real-time transactions and account information from various Fraud Prevention sources in a quick, efficient and detailed manner to minimize fraud losses
- Performed outbound "courtesy calls" to confirm credit card activity with card holders
- Model calls for peers and consistently display productivity, thought processes, initiative and leadership above and beyond baseline expectations in a specialty area.
- Piloted new strategies and partnered to identify and propose solutions to current system and processes by thinking outside of position guidelines.
Call Center Representative
Adecco
10.2013 - 01.2014
- Served as the first point of contact for customers and Provided excellent guest service skills, strong work ethic, critical thinking and integrity inspired by the merchandise we sell.
- Demonstrated critical thinking skills by identifying unique guest situations and making decisions appropriately. Facilitated dialog to understand the guest's concerns and present appropriate solutions to retain the relationship
- Provided creative resolutions for handling escalated guest issues related to merchandise orders (order status, shipping, payment and billing, cancellations, damage and defective)
- Exercise a strong knowledge of on-line resources including but not limited to: Target.com, GuestConnect, QuickSource, Sterling COM, and IBM Sales Center to assist and resolve guest inquires and issues
Production Worker
Solutions Staffing
07.2013 - 09.2013
- Performed basic machine set up
- Accurately record project activities and prepares appropriate operating standards and/or maintenance procedures for all equipment and processes.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Maintain equipment including mechanical, electrical, hydraulic, pneumatic and fluid handling systems.
- Maintained cleanliness of maintenance equipment area and also maintained appropriate inventory of maintenance supplies.
- Complied at all times with SOX, USDA, FDA, DOT and U.S.Customs guidelines and regulations.
- Swept floors and stored equipment at the end of each shift to keep warehouse clean and organized.
Warehouse Worker
Prologistix Integrity Staffing
05.2013 - 06.2013
- Labor-intensive position, responsible for loading transport, bulk, and route trucks.
- Selecting designated packages and flavors of products from the warehouse and loading them onto a pallet.
- Removing any returned pallets/plastic flats. Responsible for unloading raw materials and placing them in designated warehouse space.
Package Handler
Fedex Ground Hub
01.2012 - 04.2013
- Loaded and unloaded sorted packages in a fast-paced environment and ensured that FedEx Ground continues to deliver packages to its customers on time and with care.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Loaded products weighing up to 150 pounds onto trailers for delivery.
- Used item numbers to properly stock warehouse.
- Tagged all inbound merchandise with receiving date.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
Education
GED - undefined
YMCA Community Initiatives
Phoenix, Arizona2016
Skills
- Self-motivated
- Strong verbal communication
- Team leadership
- Data management
- Extremely organized
- Conflict resolution
- Process implementation
Timeline
Mechanical Engineering Technician
Mercury Systems
06.2019 - 01.2025
Thermal Packer
PAC Worldwide
04.2019 - 06.2019
Warehouse Associate
Amazon
11.2016 - 02.2019
CSR Fraud Department
Adecco
01.2014 - 11.2015
Call Center Representative
Adecco
10.2013 - 01.2014
Production Worker
Solutions Staffing
07.2013 - 09.2013
Warehouse Worker
Prologistix Integrity Staffing
05.2013 - 06.2013
Package Handler
Fedex Ground Hub
01.2012 - 04.2013
GED - undefined
YMCA Community Initiatives
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