Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Arvayo

Tucson

Summary

I'm a seasoned customer service professional, competent in organizing deliveries, dispatching and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Call Center and Service Industry regulations and procedures. I will work my hardest to ensure that goals and expectations are being met and that my job is done at the end of the day. I want to advance, I want to grow within a company that will treat me well and you are getting professionalism as well as boots on the ground friendliness and warmth.

I'm a competent Technical Support Agent who is well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

And as I said, I'm a practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft Office and Google Workspace user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

And I'm also an eager Kitchen Hand, known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.

Thank you for taking the time to read my resume and I hope to hear from you soon.

Overview

7
7
years of professional experience

Work History

Technical Support Agent

Alorica
07.2024 - 10.2025
  • Provided outstanding technical support to clients.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Worked to support the senior creative staff with day-to-day tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Well versed in large and small home appliances as well as electronics from over 20 separate brands, such as Samsung, LG, KitchenAid, NetGear and MayTag.

Call Center Representative

VXI Global Solutions LLC
12.2020 - 05.2024
  • Expressed appreciation for patronage, inviting and encouraging customer return visits. Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
  • Remained calm and considerate of customers at all times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Kitchen Worker/ Food Delivery.

Compass Group USA
07.2018 - 09.2020
  • Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Order or receive supplies or equipment.
  • Clean service or seating areas.
  • Take out garbage.
  • Scrub and polish counters, steam tables, and other equipment, as well as clean glasses, dishes, and fountain equipment.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Education

High School Diploma -

Catalina Magnet High School
3645 E Pima St, Tucson, AZ 85716

Skills

  • Network configuration
  • Telecommunications
  • Security protocols
  • Software installation
  • Ticket management
  • Call logging
  • Account updating
  • Sales closing
  • Complaint resolution
  • Portioning
  • Stress tolerance

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Technical Support Agent

Alorica
07.2024 - 10.2025

Call Center Representative

VXI Global Solutions LLC
12.2020 - 05.2024

Kitchen Worker/ Food Delivery.

Compass Group USA
07.2018 - 09.2020

High School Diploma -

Catalina Magnet High School
Jose Arvayo