Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Figueroa

Tolleson

Summary

Dynamic Shop Manager with a proven track record at Auto Rehab 2, excelling in customer service and inventory management. Enhanced customer satisfaction through effective sales strategies and employee motivation, while maintaining optimal stock levels. Skilled in budgeting and finance, driving operational efficiency and fostering a positive store environment.

Overview

5
5
years of professional experience

Work History

Shop Manager

Auto Rehab 2
06.2024 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Shop Owner

Performance Automotive LLC
12.2023 - 05.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Mechanic Shop Foreman

Soto Brothers
01.2022 - 11.2023
  • Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
  • Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
  • Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.

Retail Store Sales Manager

T-Mobile
02.2020 - 01.2022
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
  • Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
  • Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
  • Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
  • Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
  • Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.

Education

Marcos De Niza
Tempe, AZ
05-2018

Skills

  • Customer service

  • Invoicing

  • Employee motivation

  • Employee scheduling

  • Customer engagement

  • Task delegation

  • Merchandise planning

  • Policy enforcement

  • Store operations

  • Sales analysis

  • POS systems

  • Staff recruitment

  • Tax and payroll

  • Budgeting and finance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shop Manager

Auto Rehab 2
06.2024 - Current

Shop Owner

Performance Automotive LLC
12.2023 - 05.2024

Mechanic Shop Foreman

Soto Brothers
01.2022 - 11.2023

Retail Store Sales Manager

T-Mobile
02.2020 - 01.2022

Marcos De Niza

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Jose Figueroa