Jose Ibarra - age 30
Experienced operations leader with a background in restaurant, bakery, café, and multi-unit management. Skilled in problem-solving, crisis management, and client relations. Proven ability to improve guest satisfaction, resolve issues quickly, and maintain high service standards while supporting business growth.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Optimize labor efficiency and budget adherence while continuously driving company-leading customer service.
Work History
General Manager of Operations
2 Years 5 Months- Oversaw daily bakery and café workflows, ensuring consistent service execution, high product quality, and clear team ownership.
- Planned staff schedules to align labor coverage with workload distribution and maintain efficient guest service delivery.
- Tracked inventory levels, initiated replenishment ordering, and rotated stock to minimize waste and support continuous product availability.
- Conducted food safety sanitation and operational procedure training for team members to ensure adherence to compliance requirements.
- Ensure that guest service remains consistently satisfactory.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Multi-Unit General Manager
3 Years 9 Months- Led general managers through coaching, performance reviews, and accountability for customer experience and labor control.
- Directed operations across multiple units, aligning staffing, service standards, and daily execution with business goals.
- Analyzed sales, payroll, and expense reports to identify trends and strengthen profitability across locations.
- Standardized opening, closing, and operational procedures to improve consistency between units.
- Coordinated hiring, onboarding, and training initiatives to build reliable management and hourly teams.
- Monitored food safety, sanitation, and compliance requirements to reduce risk and maintain inspection readiness.
- Implemented process improvements that increased operational efficiency, scheduling accuracy, and team productivity.
Sales Agent
2 Years 9 Months- Conducted test drives and presented vehicle benefits aligned with customer needs
- Advised customers on Honda model features, trim levels, and ownership options
- Coordinated with finance teams to explain lease and purchase options clearly
- Managed CRM updates to track leads, follow-ups, and sales opportunities
Skills
Certification
- Serve-Safe certification
- OSHA General safety compliance certification
- Certified professional Mixed Martial Artist OR, CA 2015-2019.
#1 Company Wide Customer Service
Awarded for leading the entire company in overall guest satisfaction. This metric is tracked over the trailing 12 months of the year. The store's success rate is rated through customer feedback and reports covering Kindliness, Cleanliness, Product Availability, Employee Efficiency, Personalized Experiences and Guest Satisfaction. Anything and Everything. Score is effected through missing items, unresolved issues, unavailability's, and tardiness.