Jose Lira Jr
Gilbert
Summary
Proficient in project coordination and team development, with a focus on driving compliance and performance. Committed to leveraging skills in CRM systems and process enhancement to deliver impactful results.
Overview
10
10
years of professional experience
Work History
Inside Sales
Copper State Bolt & Nut
Mesa
07.2025 - Current
- Managed daily workflow and assigned tasks among inside sales team to optimize team performance.
- Ensured compliance with applicable laws and regulations related to inside sales and marketing operations.
- Contributed ideas for improving existing processes related to inside sales operations.
- Monitored daily sales activities of inside sales team through CRM-generated reports to track progress and identify areas for improvement.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Collaborated with Sales, Marketing, Warehouse Operations, and Customer Service teams to execute projects effectively.
Player Services Representative
Gold Canyon Golf Resort
Gold Canyon
06.2016 - Current
- Assisted guests with reservations and inquiries at Gold Canyon Golf Resort.
- Collaborated with golf staff to enhance check-in processes, improving guest experience.
- Trained new team members on customer service protocols and resort policies.
- Fostered customer loyalty through consistent delivery of exceptional service.
- Established feedback mechanisms to collect guest insights, informing service enhancements.
Will Call Sales
Copper State Bolt & Nut
Mesa
07.2023 - 07.2025
- Assessed and addressed customer needs promptly and efficiently.
- Processed and expedited orders to ensure timely delivery.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
Education
Associate of Arts - Communications
Central Arizona College
Apache Junction, AZ04-2020
High School Diploma -
Superior High School
Superior, AZ05-2016
Skills
- Customer relationship management
- Salesmanship skills
- Sales leadership
- Order fulfillment
- Inventory management
- CRM systems
- Project coordination
- Process improvement
- Problem solving
- Compliance management
- Forklift Certified
Timeline
Inside Sales
Copper State Bolt & Nut
07.2025 - Current
Will Call Sales
Copper State Bolt & Nut
07.2023 - 07.2025
Player Services Representative
Gold Canyon Golf Resort
06.2016 - Current
Associate of Arts - Communications
Central Arizona College
High School Diploma -
Superior High School