Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Lopez

24139 W Ripple Rd

Summary

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Manager

Go To Services Inc
01.2018 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Customer Service Representative

RSC
08.2017 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Metro PCSInc
Phoenix, AZ
05.2016 - 06.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Restaurant Busser

BJ's Restaurant & Brewhouse
Peoria, AZ
05.2015 - 03.2016
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Cashier Supervisor

Churches Chicken
Phoenix, AZ
12.2012 - 03.2014
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Education

High School Diploma -

West Phoenix High School
3835 W Thomas Rd, Phoenix, AZ 85019
05.2016

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Relationship building
  • Strategic planning
  • Budgeting and forecasting
  • Budget control
  • Team bonding

Certification

MSHA

Languages

Spanish
Native or Bilingual

Timeline

Project Manager

Go To Services Inc
01.2018 - Current

Customer Service Representative

RSC
08.2017 - 10.2017

Sales Representative

Metro PCSInc
05.2016 - 06.2017

Restaurant Busser

BJ's Restaurant & Brewhouse
05.2015 - 03.2016

Cashier Supervisor

Churches Chicken
12.2012 - 03.2014

High School Diploma -

West Phoenix High School
Jose Lopez