Jose Lugo

• Promoted from Sales Representative to Assistant Sales Manager based on outstanding performance, including ranking first in sales volume for multiple consecutive months.

• Consistently achieved and exceeded monthly sales goals by negotiating competitive deals, managing customer inquiries, and closing high-value transactions in a fast-paced automotive retail environment.

• Delivered superior customer service through personalized consultations, product demonstrations, and follow-up support, resulting in high customer satisfaction ratings and repeat business.

• Led team efforts in inventory management, sales training, and operational tasks, while handling challenges such as market fluctuations, competitive pricing, and regulatory compliance typical in car sales.

• Collaborated with management to optimize sales strategies, mentor junior reps, and ensure seamless showroom operations.

• Engaged in client-facing interactions to assess financial needs, recommend tailored banking solutions, and achieve sales targets using open-ended questioning and rapport-building techniques.

• Drove sales performance and partner referrals by promoting bank products, resulting in increased client acquisition and retention.

• Maintained a client-centric environment by balancing teller duties, cash management, audits, and operational support for managers.